Clear Your Cache: Sometimes, browser cache can cause display issues. Try clearing your browser cache and refreshing the page to see if the "Multicolumn" section appears.
Check Permissions: Ensure that you have the necessary permissions to access and modify the "Multicolumn" section. If you are not the account owner, check with the admin to confirm your access.
Update or Switch Browsers: Occasionally, certain browser versions may not display all features correctly. Try accessing Shopify from a different browser or ensuring your current browser is up-to-date.
Shopify Version: Make sure you're using the appropriate version of Shopify. Some features may vary between different subscription plans or versions of the platform.
App or Theme Dependencies: If you're using a particular theme or app that offers the "Multicolumn" feature, make sure it's correctly installed and activated. Some features might be theme-specific or require additional apps.
Contact Support: If none of the above solutions work, reach out to Shopify's customer support for assistance. They can provide specific guidance and troubleshoot the issue further.
Hi, @katymay! Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
Please feel free to provide more information about when this issue started occurring and the steps you have taken to replicate it. In general, this issue is likely related to your theme, so you may need to consider using a different theme or contacting the theme developer for assistance. They can help you determine if the section is available or provide alternative solutions.
If you have any further questions, please don't hesitate to ask!
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