Multicurrency not working with manual payment method. So BIG ERROR in notification email

juan3211
Shopify Partner
106 0 27

I have a shop with multicurrency support. EUR, USD,... works.

But we have a big problem that shopify's chat doesn't solve.

If you activate manual payment method, for example, bank deposit, this is what happens:

1. our shop is USD

2. we make an order in EUR, checkout in EUR, but we select bank deposit and confirm order.

3. Shopify saves the order in orders' list with USD, and the confirmation email to our customer is in USD

How will the customer know how many EUR she/he will have to deposit in my account if she/he only gets total in USD in the confirmation email?

Please, solve this error, as I think that is not a improve or petition, it is a big error/bug in your system.

You already let us to make draft orders with different currency, but you forget about manual payment methods.

Hope your answer, thanks.

Any one with the same problem?

https://community.shopify.com/c/Shopify-APIs-and-SDKs/How-to-create-a-draft-order-with-a-different-c...

https://community.shopify.com/c/Shopify-APIs-and-SDKs/Set-currency-for-draft-order/m-p/1229537#M6918...

Replies 2 (2)
juan3211
Shopify Partner
106 0 27

Hi? Does "Shopify's support" support ?

juan3211
Shopify Partner
106 0 27

Any news?