Multiple Automatic product discounts not working
I have 2 automatic product discounts I want to apply.
1. When the customer spends £50+ they get a free tshirt.
2. When the customer spends £100+ they ALSO get a gym bag for 90% off
I set up 2 (Buy X get Y) automatic discounts.
However, when I go to checkout - it only ever apply's one of the automatic discounts.
(RTD discounted is mean to be the gym bag but this is a demo store so haven't added the right images etc).
I am confused why this is happening.
The two discounts are set so they apply to products in a collection
Any help on this would be amazing,
Thank you!
Sorry I've probably not explained well enough. I will try again.
When a customer spends $50+ they get a free tshirt (which they will have to add to the cart).
That's what this automatic discount represents.
Then if they spend more than £100 then they also get a RTD drink discounted by 90%. (changed it from gym bag to RTD to make it clearer).
This discount represents that.
However when I test this out on my theme (not live) it only even apply's one automatic discount - even though they should both be working.
As you can see here the total is $140 but only the free tshirt is apply'd not the also the RTD discount.
SO that's what I am trying to figure out.
Wondering how I would have these two things in one discount?
Reading the docs it says you can have 25 automatic discounts on one order but it doesn't seem to be working for me.
Perhaps its in the set up of the discount?
Hi Rabbie,
Did you set the discounts up to be able to combine with other product discounts?
You can find the "Combination" options at the bottom of the "Create/edit product discount" page.
Here's a screenshot:
I also highly recommend reading Shopify's "Discount combinations" helpdesk article, which explains the rules for combining discounts:
https://help.shopify.com/en/manual/discounts/combining-discounts/discount-combinations
Best,
Tobe
