Multiple Potential fraud emails

[Exoumbraclothin]

I have been receiving multiple emails over the past few days from people claiming to have a pending payment from my business.

No orders or money have been taken from my account nor my Shopify.

I was initially sure it was a scam to make me refund money back to the person, but I've had about 8 different emails and messages. All sounding different and using different emails, numbers and names.

I've attached a couple of examples of the emails I'm getting.

I'm concerned someone else is using my business name to commit fraud and I'm not sure what to do about it. Any help or advice would be greatly appreciated.

 

 

 

[Laza_Binaery]

Hi @Exoumbraclothin 

Welcome to the community. Those are all refund scams, they try to make a conversation with you, then show a fake bank/PayPal invoice and try to get a refund. Shopify is secure, and there is no way to inject something at checkout. I mean you can check your payment settings, and if you have allowed some stuff or a collaborator account, those are just scams. Do not reply and just ignore.

Stay safe.

[Exoumbraclothin]

Thank you, it's just concerning me how many I have had in the past week.

[Laza_Binaery]

What is the difference for a scammer to send one or 10?

If you can not confirm on your side, your bank, or on orders that the actual order is made and money is yours there is nothing you can do.

There is no order, just their word. And one client had same scam attempt on other platform though. They claimed order was made from PayPal that have persons name but not business account. Obvious scam attempt, but client investigate a bit, address was real, it was old lady from that address. But they presented all the documents and just wasted time. Think that old lady was a "money mule" people that scammers use from the USA, who would, for some % agree to be involved in their scams. 

So you can try to contact them, so not using details or email they used to contact you, or phone number left, but investigate on your own. Use Google images, some public databases, or use a phone they might have. From that one contact, explain politely, but mention lawyers and police if you want. Again, I am sure there are no traces on your side. But watch out not to be dragged into something, and do not reveal your details or information they might use.

But that one email, as "65 year old it is not my style. Lol"  I bet all 65-year-olds are lol all the time 🙂 

Note, this is just my opinion, but you do for your business what you think is best. Contact them back but be careful and be mind of possible scams.

Take care.