Solved

Multiple visits to site from Singapore not Australia

onyx_au
Explorer
68 1 20

Hello,

 

It's 11:30pm now in Sydney, Australia and I been with shopify for roughly 1 year. I only target Sydney Australia, all my ads are targeted here as well, everything is in Sydney Australia.

 

Today, my site, upon writing this, has 55 sessions from Singapore in the last maybe 4 hours and this NEVER happened before, no other country views my website constantly, I get the rare country a few times like USA, India etc...

I don't know what's triggering my website to show in Singapore?

Here's a snapshot of the analytics, as you can see there is a huge spike and this is all from Singapore.

 

Captur2e.PNG

 

Capture.PNG

 

Edit: nothing in GA either.


Also I noticed when I expand the analytics, it's all from mobile and the bounce rate is 100%

 

Must be spam from Singapore?

Upon writing this messsage at 12:45am Sydney time, another 15 page views from Singapore.

 

Capture.PNG

Accepted Solution (1)
onyx_au
Explorer
68 1 20

This is an accepted solution.

TLDR: The solution is for the web crawler to just scan all your webpages. Mine has stopped on my end as I don't have that many pages. Mine stopped at around 127 Singapore views.


@JJLTechnically no but annoying, Bytespider is another 'bad' bot (you can google a list of bad bots that webcrawl websites, it's common), that's why it's not being detected through Google Analytics and Country Blocker shopify apps if you block singapore visitor traffic


In shopify go to:
Analytics > Reports > Sessions by location > on the right you'll see 3 column icon > check device browser

And you can see Singapore will have Bytespider or maybe another name for the web crawler in that column.

My visitors have stopped because I don't have that many pages on my site. The webcrawler will stop once it scans all your webpages on your site

 

Since google analytics is NOT detecting singapore, GA doesn't recognise it as a real or bot from a computer. This Bytespider is crawling all my website's webpage 1 by 1.

No visitor traffic blockers will stop it. I have used 'BM: Country blocker IP blocker' and it does work as I tested my own country, Australia, but because the webcrawler isn't coming from let's say a specific source like a human would, it's not being detected. If it's bypassing google analytics, it will bypass any traffic blocking apps.

The solution is for the web crawler to just scan all your webpages. Mine has stopped on my end as I don't have that many pages. Mine stopped at around 127 views.

 

 

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View solution in original post

Replies 25 (25)

LTd7
Tourist
3 0 1

Same here... analytics seem wonky. 43 visits overnight from Singapore. Also showing "live" visitors, but nothing on Realtime GA.

onyx_au
Explorer
68 1 20

@LTd7Same, nothing in GA either.


Also I noticed when I expand the analytics, it's all from mobile and the bounce rate is 100%

Must be spam from Singapore?

 

Capture.PNG

jordi-ordonez
Visitor
1 0 0

Have you already checked if those are bots or spam attemps?

Jordi Ordonez - Ecommerce and Amazon Consultant
onyx_au
Explorer
68 1 20

@jordi-ordonez  I don't know how to do that, all I know is that Singapore is not showing in my google analytics and shopify's analytics is showing 100% bounce rate on mobile.

I am now at 29 visitors @ 1:20am Sydney time, all from Singapore.

onyx_au
Explorer
68 1 20

@LTd7I Just googled it and spoke to chat.

The traffic from singapore is 'Bytespider' a web crawler bot, hence the spam on my website. I have spoken to shopify chat to try disallow Bytespider on my website in my robots.txt file

 

Since google analytics is NOT detecting singapore, GA doesn't recognise it as a real or bot from a computer. This Bytespider is crawling all my website's webpage 1 by 1.

 

dfdf.PNG

JordiOrdonez
Tourist
3 0 2

Yay! That makes sense 🙂

LTd7
Tourist
3 0 1

Thanks for reporting back!

Poppys-Crafts
Excursionist
27 0 9

Hey there, I am also experiencing this today, is there anything we can do ourselves to stop it ? or do i need to contact Shopify support also? we have now had 113 visitors from Singapore today, nothing shows on GA only from Singapore only on Shopify.

Not sure if it is harmful in anyway ?

Carmelo91
Visitor
1 0 0

Hi, I have the same issue. How should we fix this?

Thanks

JJL
Excursionist
37 0 28

Hello,
I'm experiencing the same thing. So far today I've had 90 visits from Singapore. It's not showing in Google Analytics. Sorry to be a bit slow, but I don't know what Bytespider is. Is it something I need to be worried about?

JordiOrdonez
Tourist
3 0 2

Years ago we had this issue on Google Analytics, it was called ghost spam or fake referral spam.

 

Fake referrals showing up on the referrals report but generating 0 visits.

 

It was a way for spammers to generate direct links to their spammy pages on the reports and get visits because everyone was checkinf where the heck where those links coming from.

 

I remember one particular domain named semalt.com

 

Maybe it's a similar issue, but just for Shopify and with a different goal

shebythesea
Excursionist
14 0 8

I'm up to 101 Singapore visits today. Never had this before. At least we're not alone!

onyx_au
Explorer
68 1 20

This is an accepted solution.

TLDR: The solution is for the web crawler to just scan all your webpages. Mine has stopped on my end as I don't have that many pages. Mine stopped at around 127 Singapore views.


@JJLTechnically no but annoying, Bytespider is another 'bad' bot (you can google a list of bad bots that webcrawl websites, it's common), that's why it's not being detected through Google Analytics and Country Blocker shopify apps if you block singapore visitor traffic


In shopify go to:
Analytics > Reports > Sessions by location > on the right you'll see 3 column icon > check device browser

And you can see Singapore will have Bytespider or maybe another name for the web crawler in that column.

My visitors have stopped because I don't have that many pages on my site. The webcrawler will stop once it scans all your webpages on your site

 

Since google analytics is NOT detecting singapore, GA doesn't recognise it as a real or bot from a computer. This Bytespider is crawling all my website's webpage 1 by 1.

No visitor traffic blockers will stop it. I have used 'BM: Country blocker IP blocker' and it does work as I tested my own country, Australia, but because the webcrawler isn't coming from let's say a specific source like a human would, it's not being detected. If it's bypassing google analytics, it will bypass any traffic blocking apps.

The solution is for the web crawler to just scan all your webpages. Mine has stopped on my end as I don't have that many pages. Mine stopped at around 127 views.

 

 

dfdf.PNG

sabertooth
Visitor
1 0 3

We are also experiencing the same. As of this writing, we have 104 sessions from Singapore today. Not sure what we are to do. I am trying to connect with Shopify chat but haven't found it yet.

JJL
Excursionist
37 0 28

I've just spoken to Shopify through chat and they seem to think that it's nothing to worry about.

fabulanebulae
Excursionist
18 0 8

We're having this same issue with Bytespider. Can you give us more info on what you did to fix this? When I contacted Shopify Support, they just suggested using this app 🙄

 

Thanks!

fabulanebulae
Excursionist
18 0 8

Also, today we had only one order come in, which is a bit unusual. Not completely out of the question (we average around 6 orders per day), but strange. Do these bots affect sales too, for some complicated reason? (I don't know, maybe by affecting store speed or something.)

onyx_au
Explorer
68 1 20

@fabulanebulaeI wouldn't get the app because visitor traffic blockers does not stop it. I have used 'BM: Country blocker IP blocker' and it does work as I tested my own country, Australia, but because the webcrawler isn't coming from let's say a specific source like a human would, it's not being detected. If it's bypassing google analytics, it will bypass any traffic blocking apps.

The solution is for the web crawler to just scan all your webpages. Mine has stopped on my end as I don't have that many pages.

fabulanebulae
Excursionist
18 0 8

Ok, I see. Also, does anyone have any idea why this crawler is going through our websites? Like what use is it to the company?

onyx_au
Explorer
68 1 20

@fabulanebulae 

The 'bad' bots could have multiple reasons to scan multiple websites to gain data, we don't know their true intentions, but they could be:

- Stealing information such as website design, code, how the website built, customer information so they can spam them


Shopify apparently has great security and we shouldn't need to worry, there are literally 1000s of bad bots out there and it seems this bot either is new and it showed up in our visitor counter, other bad bots usually scan websites and it doesn't show up in our visitor counter, who knows, our sites could have been scanned by 10 other bad bots prior to this and we wouldn't know..... unless you're a person who knows what theyre searching for when looking at analytics or security of your website.

Furthermore, you can google a list of 'bad bots' and block them scanning your website and put them in your robots.txt but thing is, you will be doing this forever as there are existing bad bots and new bad bots being creating everyday.... so it's impossible to block them all. But if you manage to find some, no harm putting them in the block list.

filthyotaku
Visitor
2 0 2

Thank you for your info, I also have the same issue and got in touch with Shopify support. I felt more confused by the end of the chat so this is helpful. 

Dash1
Visitor
2 0 1

We are also having the same issue. 300 sessions from Singapore. 

onyx_au
Explorer
68 1 20

@filthyotaku @Carmelo91 I updated the solution

@fabulanebulaeshouldn't affect your sales, my store got some sales through and looking at my shopify analytics, its average from the amount of local visitors if you exclude singapore visitors traffic.

filthyotaku
Visitor
2 0 2

Thank you for providing such a clear and easy to understand solution.

I got my business partner (works in IT) to look over your solution and he is very much in agreement with you. We have over 600 individual product pages on our site so a long day for the bot ahead! 

Arnya
Visitor
1 0 0

 Same here, should i worry about it?