All things Shopify and commerce
From one day to another my shop was terminated. I just paid the subscription and started navigating on it filling out some general information. I just started only 1 item was uploaded. The following day it was shut. I've contacted the Support Chat who raised a ticket for me and after a day I got an automated email asking for general info such as my proof of address, certificate of incorporation of my business and so on. I replied immediately but haven't heard since. It happened on 29/01/2024. I've repeatedly contacted that email address with no luck and the chat again which is just useless, they keep repeating the same thing: they can't share more info about why the store was terminated but they'll make sure my case is being reviewed by the relevant team.
Anyone did experience a similar situation? How did you come out from there? Any suggestion?
It's so frustrating...
Good luck with it. We're on day 11, and in the exact same position as you.
any luck?
Nope.
what does your site sell?
Jewels
Same here, on day 10. Looking into moving over to Bigcommerce as this is shocking.
I would accept your comment as the solution! 😂 I was looking into alternatives as well... but have 0 references in my circle
Can't be any worse than this
Did anyone have any luck with this? We had the same thing happen within a few hours of setting up our site.
Not in a high risk industry, just selling home and vehicle locks and security equipment, its been 2 weeks since submitting business information.
Did anyone try other platforms? If so could you recommend one as I'm loosing hope on Shopify.
Hi,
I appealed and they requested a list of documents, 2 weeks later my website was reviewed and back online. I kept in contact with Shopify support and kept asking to escalate my case, it seemed to work.
@sd1994sd Hi there! I am facing the same problem. I submitted my documents as requested through email. It has been a week and i haven't got any reply back. Can you guide me how should i go forward with it? I would really appreciate your help.
Hi all,
the same happened to me. Just submitted the documents they requested and waited patiently until they restored my shop. That happened literally 2 days after I posted this so I'm working like crazy now. Sorry for my late reply.
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