My Account Has Been Terminated Under Section 7 And The Store Was Brand New With Nothing On It.

[Vinca]

From one day to another my shop was terminated. I just paid the subscription and started navigating on it filling out some general information. I just started only 1 item was uploaded. The following day it was shut. I've contacted the Support Chat who raised a ticket for me and after a day I got an automated email asking for general info such as my proof of address, certificate of incorporation of my business and so on. I replied immediately but haven't heard since. It happened on 29/01/2024. I've repeatedly contacted that email address with no luck and the chat again which is just useless, they keep repeating the same thing: they can't share more info about why the store was terminated but they'll make sure my case is being reviewed by the relevant team.

Anyone did experience a similar situation? How did you come out from there? Any suggestion?

It's so frustrating...

[ElectronicPersp]

Good luck with it.  We're on day 11, and in the exact same position as you.

[sd1994sd]

any luck?

[ElectronicPersp]

Nope.

[IEAP]

what does your site sell?

[Vinca]

Jewels

[sd1994sd]

Same here, on day 10. Looking into moving over to Bigcommerce as this is shocking. 

[Vinca]

I would accept your comment as the solution! 😂 I was looking into alternatives as well... but have 0 references in my circle

[sd1994sd]

Can't be any worse than this 

[FreyrSecurity]

Did anyone have any luck with this? We had the same thing happen within a few hours of setting up our site.

Not in a high risk industry, just selling home and vehicle locks and security equipment, its been 2 weeks since submitting business information.

Did anyone try other platforms? If so could you recommend one as I'm loosing hope on Shopify.

[sd1994sd]

Hi, 

I appealed and they requested a list of documents, 2 weeks later my website was reviewed and back online. I kept in contact with Shopify support and kept asking to escalate my case, it seemed to work. 

[Rameez111]

@sd1994sd Hi there! I am facing the same problem. I submitted my documents as requested through email. It has been a week and i haven't got any reply back. Can you guide me how should i go forward with it? I would really appreciate your help.

[Vinca]

Hi all,

the same happened to me. Just submitted the documents they requested and waited patiently until they restored my shop. That happened literally 2 days after I posted this so I'm working like crazy now. Sorry for my late reply. 

[Rameez111]

@Vinca so it took them like 3-4 weeks to restore you shop?