Solved

My account has been terminated under section 7 and the store was brand new with nothing on it.

Zenula
Tourist
4 1 1

I contacted support 5 days ago and I'm still waiting for a response as I was told it would take 3 days. My store has just been terminated under section 7 (Personal, confidential, and protected health information) which I am baffled about as I had just opened the account, I was starting my web design and I had no products on the store. One thing I can think of is that I accidentally pressed deactivate website password which I think opened my store to the public when the store was not set up at all. Its policies weren't fully filled out yet, and I think this is why. It was an honest mistake as I'm new to this and it won't happen again if this was the reason I am truly sorry. All the apps that I bought are still running and I don't want to pay for something I can't use. Please help me get my store up and running as soon as possible. thanks.

Accepted Solution (1)
Zenula
Tourist
4 1 1

This is an accepted solution.

i wanted to transfer the domain i bought off that account onto another. i thought it was my fault because i opened the website without and policies which is the reason i got terminated. Anyway after 2 weeks of stress my account is finally back up. I hope you get your result soon.

 

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Replies 7 (7)

Vinca
Excursionist
11 0 1

Hi Zenula, I'm in the same shitty situation and very furious about this. You don't have to apologize for anything. Shopify owns us apologies!!!! I'VE BEEN WAITING FOR MORE THAN 1 MONTH! 1 WHOLE MONTH! I've been contacting support team which they just reply politely but they don't know anything about the situation. I've been with my arms crossed all these weeks and I supposed to launch for S.Valentine which is crucial for my business. I have bills to pay and I invested everything in this new business and now what? They "terminated" my account for who knows what!!

Vin
Zenula
Tourist
4 1 1

A month, thats terrible. I was thinking of just setting up a new account as i literately had nothing on this account and if its going to take over a month then i dont care enough to pursue this any longer. It was my fault it got terminated so im not too mad its just annoying because i want the domain. your situation seems a lot worse than mine so i hope yours gets resolved as soon as but their support is useless.

Vinca
Excursionist
11 0 1

How do you know it's your fault and what to do you mean when you say you want the domain? From what I read in your first comment we have the same situation.

Vin
Zenula
Tourist
4 1 1

This is an accepted solution.

i wanted to transfer the domain i bought off that account onto another. i thought it was my fault because i opened the website without and policies which is the reason i got terminated. Anyway after 2 weeks of stress my account is finally back up. I hope you get your result soon.

 

Rameez111
Visitor
3 0 0

Hi @Zenula i am facing the same issue right now. Can you please tell me how were you able to get your store back?

Zenula
Tourist
4 1 1

i just kept replying to the email and talked to support everyday

 

Abubakar9839
Shopify Partner
1 0 1

I have the same issue, it's been 2 weeks since I submitted the appeal, and I am still waiting to receive updates.