My account has been WRONGLY terminated under section 7

[Ecommerceking]

I woke up this morning and everything was working well. Until lunch came around i went in on my phone to check my recent sales as i had started tiktok ads in the morning.

BAM my store is inactive i check my email and its flooded by customers who recently purchased asking why my store is down!! I dont know what to tell them...

I check my email and its an email from shopify stating banned due to section 7? Its very unclear what had happened the only issue i know about is that my card was declined on the shopify store yesterday ( Sunday) but today (monday) the card was fixed and working as usuall.

So apparantly shopify closed down my entire business due to my card being declined evan though its now fixed.

My fufillment time is under 24 hours so my customers who bought that day need to be shipped out. But i cannot acsess to my backend to ship them out. Also almost all the money spent on marketing today was waste as the website link is down due to shopify.

I find this extremely terrible as its a mistake on there end. I contact support but as you know they do not do anything they just forward stuff to other team....

So now i am here stuck waiting on email for the ¨team¨ which will likely email me in 5 days and my customers is waiting on me shipping out my goods. DUE TO SHOPIFY MISTAKE.

I find that it is a discrace with so much money and effort and time and its impossible to reach out quick to the correct team to solve the issue. Very sad!!

Please reactivate my store i have done nothing wrong!

[GeorgeBush]

Hello,

Im having the same issue just wondering if you have fixed it yet. I’ve had this issue for a bit now and it’s really frustrating. Let us know if you found a fix