My cart URL suddenly changed and results in 404 pages

[Blckgk]

Hi all,

Since a couple of days clients of my store have been complaining that when they add to cart a product they land on a 404 page.

I tested it and indeed it is the case. I did some digging and it seems to come from a change in the cart URL.

Indeed the usual card is https://bogui.store/cart whereas now it became: https://bogui.store/en/cart.

Somebody could help me please?

Kind regards,

[Blckgk]

I tried a redirect of the en/cart link to /cart. Hope it will work. Nevertheless don't think it would be the optimal solution.

Bests

[gsbotelho]

Did you find out what was it?

[Blckgk]

No I did not. I just found a temporary solution by doing a redirect. I noticed also that all my add to cart buttons are now in English rather than French which is the only language of the website.

[Shay]

Hi @Blckgk 

Did the merchant maybe update the theme file to a newer version before this happened? That could be a possible culprit.

Or is there any language apps installed on the store? Even if not technically in use, they may have pushed a change out.

I recommend reaching out to our authenticated support team for some assistance on this. They can review recent actions taken by apps installed on the store to see if that is a possible cause. To access our authenticated support, please follow this link: Shopify Help Center.