My Customer Purchase is archived

[Haneli]

I have an online store on Shopify. I had my first sale in May to a customer. He never received it. It says on my end that the order is archived. I need to solve this problem asap, please. He paid a3 weeks ago, and we both received confirmation emails. He never received the order, and I the money he spent.

[rajimulislamjoy]

Contact Shopify Support for assistance with the missing order and payment. Additionally, check your shipping provider for tracking details and verify your payout settings in Shopify to ensure the funds were processed correctly.