My customers are getting bank messages with extra 20% VAT added even though not correct?

Julian_Patrick
Shopify Partner
4 0 0

Since the last few days my customers are getting a message from their bank saying "you just spent £x at Company N" sort of thing.

 

Problem is that the message is having 20% VAT added on a second time.

 

So they spend £500 but message says £600...?

 

Any clues what to do?

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