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My customers are getting bank messages with extra 20% VAT added even though not correct?

Shopify Partner
28 0 0

Since the last few days my customers are getting a message from their bank saying "you just spent £x at Company N" sort of thing.


Problem is that the message is having 20% VAT added on a second time.


So they spend £500 but message says £600...?


Any clues what to do?

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