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My customers cannot see a "reset/forgot your password" in login page. There is only option to create a new account but not to reset password in case they forgot. Can someone help?
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This is an accepted solution.
@Catcab Do not apologize, just do as it will affect you in the long term more than others in the short term.
There is a file cstm.css that has this CSS rule hiding the forgot password link(button):
.text--xsmall{
display:none;
}
💣DO NOT remove that style from cstm.css without thorough inspection of the rest of the themes files and page testing, as you may have no idea what other elements are incorrectly using it.
Note: this is an anti-pattern for themes. An example of why utility token CSS methods, like tailwind etc, are a bad design approach to be forced on merchants that just increases theme burdens.
Either:
.text--xsmall{
display: block;
}
Or
.text--xsmall{
display: block !important ;
}
👨💻avoid using !important unless tested first to be needed, as it generally indicates a fix for poor previous decisions.
Contact paull.newton+shopifyforum@gmail.com for the solutions you need
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@Catcab Others are not mind readers provide an inspectable url.
Customers can't see your page but others literally cannot even magically see your website without you communicating critical detail.
READ: https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/1399408
Poor communication skills that make everything take longer unnecessarily are a big indicator of future failure.
Make the effort so others do not have to extract important information from you to solve your problems.
Contact paull.newton+shopifyforum@gmail.com for the solutions you need
Save time & money ,Ask Questions The Smart Way
Problem Solved? ✔Accept and Like solutions to help future merchants
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Hi Paul,
Thank you for all your explanation.
My apologies, I didn’t provide more details because I thought it was a general problem of Shopify. But you’re right and I apologize for the lack of information.
As you can see in the print screen attached the customer is requested e-mail and password but there is no option to reset or recover password in case it is forgotten.
URL: https://disruptifbeauty.ch/account/login
Theme: Focal
Thank you in advance.
This is an accepted solution.
@Catcab Do not apologize, just do as it will affect you in the long term more than others in the short term.
There is a file cstm.css that has this CSS rule hiding the forgot password link(button):
.text--xsmall{
display:none;
}
💣DO NOT remove that style from cstm.css without thorough inspection of the rest of the themes files and page testing, as you may have no idea what other elements are incorrectly using it.
Note: this is an anti-pattern for themes. An example of why utility token CSS methods, like tailwind etc, are a bad design approach to be forced on merchants that just increases theme burdens.
Either:
.text--xsmall{
display: block;
}
Or
.text--xsmall{
display: block !important ;
}
👨💻avoid using !important unless tested first to be needed, as it generally indicates a fix for poor previous decisions.
Contact paull.newton+shopifyforum@gmail.com for the solutions you need
Save time & money ,Ask Questions The Smart Way
Problem Solved? ✔Accept and Like solutions to help future merchants
Answers powered by coffee Thank Paul with a ☕ Coffee for more answers or donate to eff.org
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