My customers get two confirmation emails

Solved
filip12
Excursionist
31 0 4

Hey, 

 

I use the app "orderlyEmails". I copy the code from the app into the below picture (i.e. where you insert code/information in shopify what should be included in the Order confirmation email. However, when customers order they get both the email created by "orderlyemails" and the default order confirmation email from shopify. How do I turn off the default standard email from shopify and only keep the one I have created with "orderlyemails". See pictures below: 

filip12_0-1627809880881.png

filip12_1-1627810004809.png

filip12_3-1627810040164.png

 

filip12_2-1627810026505.png

 

 

0 Likes

Hi, 

I have found another post where they have discussed the same issue please go through this. Hope you will find the answer. 

Thanks!

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on contact.multiinsight@gmail.com regarding any help
- WhatsApp +92 317 4969603
0 Likes
filip12
Excursionist
31 0 4

thanks @Multiinsight . Would you mind sending the URL as it doesn't seem to work 

 

filip12_0-1627842174061.png

 

0 Likes

This is an accepted solution.

https://community.shopify.com/c/Shopify-Discussion/Disable-order-confirmation/td-p/493291 

here it is!

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on contact.multiinsight@gmail.com regarding any help
- WhatsApp +92 317 4969603