Solved

my discount code is not showing on the checkout page?

pinkrainbow1
New Member
12 0 0

hi

this is really frustrating but my discount code isn’t showing at checkout and there is no way for customers to apply it... if only says “gift card” which doesn’t work for discounts

 

please help - or who can i contact you fix this?

 

thank you

Accepted Solution (1)
JHKCreate
Shopify Expert
3571 639 917

This is an accepted solution.

OK have a look at it. 

What I noticed is that if you need custom Text input then I'm afraid you have to stick to the way you have the variants setup right now. Ideally you should use the variants of Shopify but that means you have to keep inventory in Sync between Gift Box Included or not. To do it properly without apps would probably not be worth it for you I reckon. Let me know what you think!

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com

View solution in original post

Replies 18 (18)

JHKCreate
Shopify Expert
3571 639 917

Hi There!

Are you using Shopify's default checkout or an app that creates a different checkout?

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0
Hello
thank you so much for replying

i believe it is an APP causing this problem. It’s the HulkApp product options

so when i checkout on a product where i haven’t used the app product options the discount code shows fine - as shown below
[Image.jpeg][Image.jpeg]

when i use it on a product where i have used the product options the discount option turns to “gift card” only... as shown below
[Image.jpeg]

this is very frustrating as i need this app but i don’t know how to fix it

thank you so much!


pinkrainbow1
New Member
12 0 0

615DF4D8-3C57-4416-8AC9-263E43A230C8.jpeg

937C0176-9190-4B08-80EE-702206C16870.jpeg

JHKCreate
Shopify Expert
3571 639 917

That explains it! 

Checkout apps create checkouts out of Draft Orders where Discount Codes cannot be applied. No solution for that unfortunately~

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0

okay thank you! so if the app creates an extra charge the discount option will dissapear?

is there a way i can have more than 1 variant on my product page?

as i want to give customers the ability the choose the colour of charm

and also if they want to add a gift box or not 

thanks!

JHKCreate
Shopify Expert
3571 639 917

You can most certainly create variants for products and you can add another option for Gift Box or not.

Let me know if you need help setting this up, how many products do you have? 

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0

C1911266-E230-40F6-849C-6C9F0435E9C2.jpeg

thank you, i’m trying to do it,

is this the only way to do it? i have multiple listings to add this option to - do i have to do it this way to all of them?

thank you! 

JHKCreate
Shopify Expert
3571 639 917

You could have used Shopify's built-in tools instead of this, it would be much neater.

What is your store's URL? I can update one product for you so you can see how it's done. If there are a lot of products to do we can assist on that. 

Do let me know, Cheers! 

 

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0
Click to expand...
hey thanks



could you update the product called:
“18k Gold Butterfly Earrings”

as that’s the one i’m testing on



my URL is:

zrajewel.myshopify.com



JHKCreate
Shopify Expert
3571 639 917

Collaborator Access sent!

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0

thank you!

JHKCreate
Shopify Expert
3571 639 917

Resent you the request as I had missed to tick App permissions, thanks!

The product you told me about is out of stock though, can I test something that's not?

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0

yes !

erm the “baby turtle necklace”

 

thank you 

JHKCreate
Shopify Expert
3571 639 917

This is an accepted solution.

OK have a look at it. 

What I noticed is that if you need custom Text input then I'm afraid you have to stick to the way you have the variants setup right now. Ideally you should use the variants of Shopify but that means you have to keep inventory in Sync between Gift Box Included or not. To do it properly without apps would probably not be worth it for you I reckon. Let me know what you think!

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
pinkrainbow1
New Member
12 0 0

ah okay!

that’s okay then, thank you so much for your help, 

appreciated it 🙂

 

floralsbyanita
Visitor
1 0 0

Hi there,

 

I am having a similar issue. My discount code is not showing up on any of the check out pages. I have ensured that my discount code is active and enabled to the correct product variant. Still no place for my customers to enter the discount code.

 

Can you please give me insight into this issue?

 

Thanks,

Anita

silversoul
Visitor
1 0 0

I am having the same problem.  All of my products have variants of different prices so I need to use a third party app.  This means there is no way for me to offer a discount code for my products???

 

 

SHHHH
New Member
4 0 0

i found the problem. Go to edit code and look for (cart-template.liquid) once you find it look for this code (my theme is debut so might be different for you) <ul class="order-discount order-discount--list order-discount--title order-discount--cart{% if item.line_level_discount_allocations == blank %} hide{% endif %}" aria-label="{{ 'customer.order.discount' | t }}" data-cart-item-discount-list>
{%- for discount_allocation in itemDiscounts -%}
<li class="order-discount__item" data-cart-item-discount>
{% include 'icon-saletag' %}
<span data-cart-item-discount-title>
{{- discount_allocation.discount_application.title -}}
</span> (-<span data-cart-item-discount-amount>{{ discount_allocation.amount | money }}</span>)
</li>
{%- endfor -%}
</ul>

 

put it below the <div data-cart-item-price> under the closed div (</div>)