My domain expired, how can I renew?

Solved
Brianfrescas
New Member
2 0 0
Hey I just really need help renewing my domain, I accidentally forgot to set auto renew and as far as I’ve found I cannot renew an expired domain on my own.

Help! Thank you.
Accepted Solution (1)

Accepted Solutions
Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi all!

Thank you all for reaching out - apologies for the delay in replying to you all. If you haven't already, you'll need to speak to the Shopify Support team for assistance with any issues with your domains. We can help with public information here in the community, but for account-specific issues such as domain errors or billing issues, we would need to look at your account. Before contacting support, please check out our guides on connecting a domain to Shopify and transferring a domain to Shopify to see if they help resolve your issues. If not, please continue below to contact support.

To contact our support team, first head to https://help.shopify.com/en/questions and log into your store. Once you've logged in, you'll be prompted to ask about a topic.

Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help.

Clicking on this button at the bottom will then present you with the different support options available.

If you don't yet have a Shopify store or are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process.

Thanks again for your patience with this.

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 27 (27)
Miles
Shopify Staff
Shopify Staff
480 68 136

Hi, @Brianfrescas!

 

I'm Miles from the Social Care team at Shopify.

 

As you alluded to, expired domains can only be renewed by Shopify Support. As such, I've sent you an email to get this process started. If you could please reply to that email with the requested information, I'll go ahead and renew the domain for you.

 

You can learn more about domain renewals in our handy guide here: https://bit.ly/358ftoL.

 

Once the domain is renewed, you may need to wait 2-4 hours for any errors to disappear from Online Store > Domains. Once you see the domain in "Connected" status, you can then use the domain once again.

 

If you have any questions, reply to this thread, or the email I've sent you.

 

Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

maxineplusph
New Member
3 0 0

Hello @Miles, I have the same problem, I forgot to set the domain to auto-renew, will be able to help me renew my domain? 

Keynatty
New Member
1 0 0
I have the same problem. My domain expired 4 days ago. I need to renew it. Please help.
PatrickGregory
New Member
1 0 0

I’m needing my expired domain renewed as well.

Kalenesz
New Member
2 0 0

Hello,

I need to speak to someone in regards to my domain renewal. I purchased a new domain and I have yet to get it up and running. Also, shopify charged me for 2 domains. I will need credit for one of them. Please help me ASAP.

 

Thank you

Kalene 

Kalenesz
New Member
2 0 0

Hello,

 

Shopify charged my account for 2 domains. I did not purchase two. Please help me so that I can get credited back for this. Also, the domain I purchased is not working. 

 

Kalene

Bmanifique
New Member
1 0 0

I need shopify support to email me asap, I have been trying to renew my expired domain for days. Who do I contact?

Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi all!

Thank you all for reaching out - apologies for the delay in replying to you all. If you haven't already, you'll need to speak to the Shopify Support team for assistance with any issues with your domains. We can help with public information here in the community, but for account-specific issues such as domain errors or billing issues, we would need to look at your account. Before contacting support, please check out our guides on connecting a domain to Shopify and transferring a domain to Shopify to see if they help resolve your issues. If not, please continue below to contact support.

To contact our support team, first head to https://help.shopify.com/en/questions and log into your store. Once you've logged in, you'll be prompted to ask about a topic.

Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help.

Clicking on this button at the bottom will then present you with the different support options available.

If you don't yet have a Shopify store or are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process.

Thanks again for your patience with this.

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Juicebee
New Member
2 0 0

Hi, 

I didn’t renew my domain, I really need it. Please help. Thank you!

HeatherShimp
New Member
1 0 0

Hello, my domain has expired and i am needing to fix it as well. Could you help please? thank you!

Juicebee
New Member
2 0 0
Please help
Rabbitblood
New Member
1 0 0

There is no further section after documentation / community to click on live chat or anything.

 

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I need help to renew my domain too please.

It's shopglove.com. Please email me if I don't reply here at tanedvinn1@gmail.com

OtcUsa
New Member
5 0 0

Dear Shopify Team, our domain was not set to auto renew and now it has expired. Please assist. 

Jtowns
New Member
1 0 0

How can I contact support to renew my Shopify website? I just expired and there is no link to renew. 

thecbdplugg
New Member
1 0 0

I have the same problem how can I get in contact with someone to renew it.

 

 

thanks

Lolo-Store
New Member
1 0 0

I have the same problem. My domain expired on Oct 20th. What can I do?

 

Thank you,

 

maxineplusph
New Member
3 0 0
Hi!

We purchased our domain at godaddy since we can't get a hold of shopify's
customer service.
swhiting
New Member
1 0 0

Hey I’m trying to renew my expired Domain can you help me as well my email is shelbywhiting142@gmail.com 

Yasserabusen
New Member
5 0 0

please I have same problem can you help me?

My E-Mail

onaystyle@gmail.com