Solved

My Domain SSL is still pending!!

nstephen
Tourist
6 0 2

Hello There,

I launched my website couple of days ago but even after 48 hours the SSL verification still seems to be pending The domain is purchased from a third-party platform that I am attempting to connect to my Shopify store.

 

I have added the correct DNS settings, specifically the one A record that points to Shopify IP 23.227.38.65. More over the website seems to be completely broken after I went live. My website is www.evtrove.com

 

I don't know what to do and how to proceed. Any advice will be super helpful.

 

Thank you

Nish

Accepted Solution (1)
Dirk
Shopify Staff
2167 243 491

This is an accepted solution.

Hey, @nstephen 

 

Thanks for reaching out. I just wanted to loop back here to confirm that the domain issue you were having has since been resolved? When I visit your website I can see it loading on my end without any issues:

 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 10 (10)
nstephen
Tourist
6 0 2

Thank you @Rogersamuel . Can you please share your experience? Would love to know how you solved this issue.

nstephen
Tourist
6 0 2

I am sorry @Rogersamuel , I have explained my issue clearly here. I would appreciate your response here please. Thank you.

nstephen
Tourist
6 0 2

Thank you @Rogersamuel , I appreciate your help but I would prefer having our conversation here please. 

nstephen
Tourist
6 0 2

Hello @Dirk , Sorry to bother you. I noticed that you have helped people in the past with this issue. Can you please help me out as well ? Thank you so much in advance.

Dirk
Shopify Staff
2167 243 491

This is an accepted solution.

Hey, @nstephen 

 

Thanks for reaching out. I just wanted to loop back here to confirm that the domain issue you were having has since been resolved? When I visit your website I can see it loading on my end without any issues:

 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nstephen
Tourist
6 0 2

Hello @Dirk 

Yes everything is now working. The team was very helpful in resolving the issue. Thank you so much. 

 

Regards

Nishanth

Dirk
Shopify Staff
2167 243 491

Awesome, glad to hear! 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cristina26
Visitor
1 0 0

I have the same problem as i bought my domain directly from shopify and updated the DNS settings but its been a few days now and still the “SSL Pending” is there and my website isnt working. Can you please help? Site: tinou.co

Dirk
Shopify Staff
2167 243 491

Hey, @nstephen 

 

I just wanted to touch base here to confirm that you were able to access your storefront again.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

azamgill
Shopify Partner
312 46 68

Hey @nstephen 

You website https is working fine in our region. perphaps the issue is with some region only. 

 

https://www.whynopadlock.com/results/171cea2f-5502-490d-b361-decbdbe90d0d



Also NS record for the www are not still populated but without www domain NS are working
https://dnschecker.org/#NS/www.evtrove.com

 

 

Azam Gill
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- Was your question answered? Mark it as an Accepted Solution
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