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My payouts got put on hold 2 times

cr78787
New Member
4 0 0

Can I please get some clarification? My payouts got put on hold 3 days ago. I got a email yesterday from the legal shopify team with a "Ticket ID: b942e04c-2994-4f33-9f67-3e43754e384a" explaining the situation which was good and fine. The indication that my payouts are on hold on my shopify dashboard got removed and my payouts was back to normal.

 

Today the indication "Your payouts from Shopify Payments are on hold while we review your account!" 

reappeared on my shopify dashboard. The legal team told me that it will be regular payouts now. What is happening and can i please get some clarification? I heard some people need to verify themselves or need to give some information, i am open to do that but i have NOT received a email or anything from the indication today when it reappeared, the "Your payouts from Shopify Payments are on hold while we review your account!"  just reappeared again today with no explanation.
 
I have not received a email or something about this.

This it my Ticket ID: b942e04c-2994-4f33-9f67-3e43754e384a
and this Ticket ID:806b8bba-48b6-42e0-9582-32ad21d4b82f

Accepted Solution (1)

Dirk
Shopify Staff
2281 251 510

This is an accepted solution.

Hey, @cr78787 

If you have responded to the most recent email from our internal team and have not received a response. We will need to verify you as the store owner to take a further look into the situation. Since we cannot authenticate you over the Community forums, you will need to reach out to our live support by navigating to the Help Center.

 

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Dirk
Shopify Staff
2281 251 510

This is an accepted solution.

Hey, @cr78787 

If you have responded to the most recent email from our internal team and have not received a response. We will need to verify you as the store owner to take a further look into the situation. Since we cannot authenticate you over the Community forums, you will need to reach out to our live support by navigating to the Help Center.

 

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog