My payouts have been an hold for a month….no communications. Is this a good service?

[knightyokohama]

Hello,

my payouts have been an hold since middle of March. I have not yet received any email about it and I found out it by myself. If you put an hold payments to a client who has been using your service for more than 3 years you should have at least notified him. That is bad.

3 days ago I was told that I would receive an email soon, and so far I have not yet. That is bad.

that is bad for your side because I am slowing down my promotions, it means less sales for you, and of course for me. 

I want to solve this immediately and if you need from me something you must tell me again quickly. It has been a month, I have a sale of March 11th that I have not gotten yet the payment.That is ridiculous and in these days many of your clients have been complaining about it.

what is it going on?

I want an answer immediately, soon. Any delay being already a month is a lack of respect.

if you need any document from my side, it is easy, just ask and I send it to you.

i am very frustrated and I am getting angry a lot about it, because an email could solve all this mess you are creating, or better you have already created. I need to pay my suppliers, staff and I need that money as soon as possible. 

Regards

donatello masellis

from Japan 

[knightyokohama]

after opening a new ticket I was told to wait 24-72 hours. I should wait until Monday. All behavior it is unethical, unprofessional and counterproductive for both sides. Actually I use also another platform, STRIPE, and regularly I am receiving on the same BANK ACCOUNT my sales/money like today. I won:t accept any delay telling me that there is a problem with my BANK ACCOUNT because all comes from SHOPIFY SIDE otherwise I'd have same problems with STRIPE. 

[knightyokohama]

it has been a week after my first ticket. I have opened 2 and guess what?

No communication from SHOPIFY, only kind emails to tell me to be patience and soon I would be contacted by some one. Maybe this someone is too busy because I have not gotten anything.

It is a month since my payouts are in hold. A week since I discovered and opened 2 tickets.

My sales are down because I am not promoting anything.

One more thing. I am receiving payouts from STRIPE to the same account registered with SHOPIFY. thus it means that it is SHOPIFY problems, will of doing this.

THIS IS BAD, unprofessional, unethical from a company like SHOPIFY. Business is TRUST and I start loosing it towards it.

[knightyokohama]

One more days has gone and guess what? ZERO information from SHOPIFY. Lack of professionalism, unethical behavior. FRANKLY I am very disappointed. 

Dona

[knightyokohama · Accepted solution]

since last week my payouts are back. As I said many times, my suggestion is to notify clients about this and do faster. I had to wait almost for a month...too long.