My paypal is not working on checkout

New Member
1 0 0

Hello @Sir/mam
- My paypal is not working on checkout page, I have activated the paypal option and follow all the procedure
- please let me know is there any way to fix it or any document for do complete payment setup for the payment. 

Reply 1 (1)
Shopify Staff
91 23 19

Hi @Shoyab.


Thanks for reaching out here, and I'll be more than happy to help you out.


Sorry to hear you are having trouble with the PayPal payment gateway. May I ask if you can see the PayPal gateway on the checkout page as an option at all, if so are you receiving any error messages when you try to use it? If you are receiving an error message, please provide a screenshot and your store URL so that I can help troubleshoot this further for you.

Have you followed the set-up steps from our help doc here?


Looking forward to your reply!

Maz | Social Care @ Shopify 
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