My product images are not loading all of a sudden on my website

My product images are not loading all of a sudden on my website

EKKO-Lalantha
New Member
4 0 0

Hello, I need help please!!

My product images are not loading all of a sudden on my website.

Other images are fine, but just the product images are not loading and it just shows white space.

The product main images are not appearing, just only the title of the product is appearing.

If I click on the title and go to the product description pages, all the images are shown.

This happens in the main homepage and also in collection pages.

I did not change any codes, it normally worked just fine and problem suddenly happened.

My website is www.ekko.style

 

Please Help Me!!!! Thank you..

Replies 7 (7)

Ivy
Shopify Staff
1033 82 133

Hello, @EKKO-Lalantha.

We are currently investigating issues with loading files, images, and other assets within merchant storefronts. Some customers may notice that add-to-cart buttons and images are taking an extended time to load. We will keep you updated as additional information becomes available. Thank you for your ongoing patience, I appreciate this is very important. 

Ivy | Social Care @ Shopify


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KevinYi
Excursionist
15 0 3

Same issue, and almost 12h, still not fixed, help!!!!!!!!

pawankumar
Shopify Partner
566 76 98

Hi @EKKO-Lalantha 
As a workaround, Please add this code before closing <body > tag in theme.liquid

<script>
$(function(){
  Array.from($('[data-src]')).forEach(item => {
    $(item).attr('src',  $(item).data('src').replace('_respimgsize', ""));
});  
});
</script>

Please check if it helps!
Thanks!

- Need a Shopify developer? Chat on WhatsApp +91-9467121281
- Coffee Tip: Buymeacoffee  | Email: thepkpawankumar@gmail.com
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Best regards,
Pawan
EKKO-Lalantha
New Member
4 0 0

Hi, Thank you so much @pawankumar it solved the images loading issue, but still the add-to-cart buttons and search button on the header bar is inactive, If you can help on this as well so much appreciated brother.  

pawankumar
Shopify Partner
566 76 98

Hi @EKKO-Lalantha 
I guess, Shopify issue is resolved now.
So, Everything should work now as expected.
Thanks!

- Need a Shopify developer? Chat on WhatsApp +91-9467121281
- Coffee Tip: Buymeacoffee  | Email: thepkpawankumar@gmail.com
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Best regards,
Pawan

Eleda_Towle
Shopify Partner
12 0 6

We started having this issue on April 25, 2023.  Images are showing in collection pages, but when you click into the item, any image added since April 23 is not showing. 

Testing:

Support was able to verify this is happening (but has no answer yet.)

Images show on Admin side, but not on customer side.

Items created before that date all show their images, even ones that weren't published online until after that date.

Items created after that date do not show images.  Adding items to previously created items results in the new images not showing.

 

We're using Shopify's Ride theme, and no changes have been made to our theme (by us or a third party) in the last week. 

 

I add 36 new items to our site every week, so this is a HUGE problem for us that needs to be solved asap.  We also had manufacturer new releases on the 25th (of course), and customers can't see their images, so our sales are being hurt.

 

Anyone else seeing this issue currently?

 

sticksinc
Visitor
1 0 0

Suddenly Images stopped appearing on my site with this error:
Liquid Error (Sections/Product Line 34):
For me, editing the code for product.liquid was the fix.

Line: 34 {% include 'product-gallery' %}

was advised by theme author (Mile High Themes) to replace include with render.

{% render 'product-gallery' %}