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My product pages show 'no reviews yet, write a review' but the products have reviews

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My product pages show 'no reviews yet, write a review' but the products have reviews

CHB1
Shopify Partner
19 1 2

Hi! My product pages show 'no reviews yet, write a review' but the products have reviews. How can I change it? 

CHB1_0-1722338323389.png

 

Accepted Solution (1)
CHB1
Shopify Partner
19 1 2

This is an accepted solution.

Thanks Shay 🙂 The issue was resolved earlier. I searched for and deleted the code. It's no longer showing.  Thanks so much for your help!

View solution in original post

Replies 4 (4)

Tal19
Shopify Partner
144 27 29

make sure the reviews are approved and published

Need Shopify Development, Customization, or POS Support? PM Me!
CHB1
Shopify Partner
19 1 2

 Hi! The reviews are all published.  It's the text saying 'no reviews' that I need to remove.  Because underneath that it shows 'based on ... reviews'. See screenshot below.

 

CHB1_0-1722338889011.png

 

Shay
Shopify Staff (Retired)
3110 472 672

Thank you for the expanded screenshot @CHB1 

 

This section may be created as part of your theme file, and you can check and remove it if that is the case by opening the theme editor and navigating to the product page template. Select that section, and if it is part of the theme you can remove it there. 

 

This may also be lingering code from a third party reviews app you may have installed, or uninstalled, at some point in time. If you aren't able to find the section in the theme editor to remove it and aren't sure where the code is coming from, please share a direct link to this page so we can help you find the source. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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CHB1
Shopify Partner
19 1 2

This is an accepted solution.

Thanks Shay 🙂 The issue was resolved earlier. I searched for and deleted the code. It's no longer showing.  Thanks so much for your help!