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Re: My products are not loading when I view on desktop.

My products are not loading when I view on desktop.

Stone227
Tourist
6 0 0

My products are not loading when I view on desktop.

All my products active.

I have cleared my browser cache.

If I use a product page url, page not found.

 

Page works on Tablet

https://united-states-apparel.com/

Replies 4 (4)

Emily
Shopify Staff
1457 105 202

Hi, @Stone227.

 

Thank you for reaching out and providing your URL. 

 

I just checked on my desktop and your products are loading like they should. Have you tried some local troubleshooting? such as clearing cache/cookies and browser data or trying to access your store on an incognito browser? It may just need a new connection. 

 

Please let me know if you have any further questions! 
 
Talk soon, 

Emily | Social Care @ Shopify 
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Stone227
Tourist
6 0 0

Thank you Emily. It's good to know my store is running properly on your end. I have tried clearing my cache/cookies and browser data using ccleaner and using my browser. I have also tried  incognito with no success. 

 

I have also tried my laptop with no success. Only works on my mobile and tablet. no difference using 4g or wife. 

 

PageFly-Oliver
Shopify Partner
878 190 184

Hi @Stone227 ,

I checked your site and I see it working fine. I think you can change the test on other device

Please let me know if it works by giving it a Like or marking it as a solution!


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Stone227
Tourist
6 0 0

Okay thank you. What do you mean by change the test on other device?