My Shopify account balance is on hold

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Hi, I recently noticed that my Shopify account balance is on hold. I use PayPal and other payment gateways for my transactions. Please explain why this is the case and what steps I can take to resolve the issue related to my payment gateways. Thank you for your help!


Replies 3 (3)

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Mr. @Mike_tran123 

It's possible that your Shopify account balance is on hold because of a potential fraud risk or a payment issue. Here are a few common reasons why this may happen:

  1. Payment gateway issue: If there's a problem with one of the payment gateways you use, like PayPal, it may cause your account balance to be put on hold. This could be due to issues like declined transactions, expired credit cards, or incorrect billing information.

  2. Fraud protection: Shopify may put your account balance on hold if they detect suspicious activity, such as a sudden increase in the number of transactions or an unusual pattern of payments. This is a security measure to protect you and your customers from fraudulent activity.

  3. Payment dispute: If a customer raises a dispute about a transaction, Shopify may hold the funds related to that transaction until the dispute is resolved.

To resolve the issue, you should contact Shopify support. They will be able to review your account and determine the specific reason why your balance is on hold. They may ask you to provide additional information or documentation to verify your identity and the validity of your transactions. Once they have all the information they need, they should be able to resolve the issue and release the hold on your account balance.

Note: If you're using a third-party payment gateway like PayPal, you may also need to contact their support to resolve any issues on their end.

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Shopify Partner
8 0 0

Hi Mike,

There could be several reasons why your Shopify account balance is on hold. Some common reasons include:

  • Fraud protection: If Shopify suspects any fraudulent activity on your account, they may place a hold on your funds to ensure the safety of your business and customers.
  • Payment gateway issue: If there is an issue with your payment gateway, such as PayPal or another provider, your funds may be held until the issue is resolved.
  • Payment review: Shopify may place a hold on your funds for review if there are sudden or unusual spikes in your sales volume.


To resolve the issue, you can try the following steps:

  • Contact Shopify support: You can contact the Shopify support team for assistance and more information about why your balance is on hold.
  • Check with your payment gateway: If you believe the issue is related to your payment gateway, you can contact their support team for more information.
  • Use a solution like SyncTrack: SyncTrack is a powerful tool that helps you add tracking numbers of PayPal transactions. With Synctrack, you can automate your add-tracking process, receive real-time updates on the status of your transactions, and avoid chargebacks, and disputes effortlessly. Its blog can provide additional information and insights to help resolve the issue.
  • Provide additional information: If Shopify requests more information for a payment review, promptly provide the necessary information to help resolve the issue.

22 1 5

Hi @mike 

Imagine you're holding a big bundle of cash in your hands, ready to spend it on something exciting. But then you suddenly realize that you can't access the money just yet. That's exactly what's happening with your payments right now.

Payments made through payment gateways like PayPal are often placed on hold before they are fully processed and released to your account balance. This is a security measure to protect both the buyer and the seller, much like a bouncer checking IDs at a nightclub.

There could be several reasons why your payments are temporarily stuck on hold. Perhaps the business is considered high-risk, or there's a need for Shopify to review your account, or maybe some information was missing during checkout.

So, what can you do to get your hands on that bundle of cash again? Here are a few steps you can take:

  1. Contact Shopify support: Reach out to the support team and explain the situation. They might be able to give you some insights and release the payments.

  2. Verify your account information: Double-check that all the information in your account, like billing and shipping details, is up to date and accurate.

  3. Review your payment gateway: Make sure that your payment gateway is set up correctly and there are no glitches.

  4. Provide additional information: If there's missing information, provide it to the payment gateway or Shopify support, and you'll be one step closer to accessing your funds.

I hope these steps help you get your payments released as soon as possible. Think of it as finally being able to buy that thing you've been wanting for so long. Good luck!

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