My shopify app is stuck, it doesn't go to billing

My shopify app is stuck, it doesn't go to billing

Abdullah2004
Shopify Partner
1 0 0

Gets stuck on Authenticating admin request

 

page is stuck on this login bar

Screenshot 2025-04-15 at 12.20.14 pm.png

Reply 1 (1)

Magicianm
Tourist
8 0 4

If your Shopify app is stuck and not proceeding to the billing step, try clearing your browser cache, disabling any extensions, or switching to a different browser. If that doesn’t work, also ensure the app has the correct billing setup in the code especially if you're the developer. For merchants, reaching out to the app developer or Shopify Support directly is the quickest way to resolve it.