My shopify payment payouts on hold due to unexpected chargebacks

[Asma7]

My Shopify Payouts on hold due to unexpected chargebacks. Can anyone guide me how i can uplift a hold from my account? 

[han_pearl]

Hi Asma7, I totally get how stressful it can be dealing with payout holds due to chargebacks. Here’s a quick tip: start by reviewing the chargebacks in your Shopify admin and then reach out to Shopify Support for specifics on what’s needed to resolve the hold. Providing any requested documentation quickly can help speed things up. Also, consider improving your fraud prevention measures to help avoid future issues.

[Asma7]

Hi Hannah

Thank you for your reply on my question. I am trying to solve this issue with shopify support team but they are saying they will send the email and i am waiting for their email to move on this issue. 

[bundler-marko]

Hi @Asma7,

Sometimes it takes a while for these things to get processed due to the higher volume of support tickets as the holiday season is approaching.

Regards,

Marko

[bundler-marko]

Hi @Asma7,

I completely understand how you feel. There is not much your can do in this senario but the following :

1.) Understand why the funds have been put on hold

2.) Respond to the chargeback via your payment provider (collect as much evidence as possible)

3.) Improve fraud protection

4.) Maintain good customer service so this will not happen often.

Let me know if this was helpful 🙂

Regards,

Marko

[Asma7]

Hi Marko

Thank you for your reply and valuable suggestions. Once i will out from the current scenario I will keep them for future.  

[dylanpierce]

Best of luck with disputing the chargebacks. Make sure you make the job of the reviewer as easy as possible to ensure the fastest judgement.

Include all necessary evidence in your dispute, including screenshots of conversations with the customer, proof of delivery documentation, etc.

Laying out your case in the dispute is key for the reviewer to understand your side and make sure you win the chargeback.

After you've gotten out of this situation, like @bundler-marko mentioned the best way to prevent this from happening again is keeping your chargeback volume low.

I highly recommend setting up manual payment capture first - this gives you time to evaluate the customer and order before actually capturing the payment from their card. This step alone will signficantly cut your risk of chargebacks and reduce fees.

If you have a high volume of orders to process, you can still use Shopify Flow to automatically capture payments on low risk orders. Here's a free workflow template you can use in Shopify Flow to do that.

Hope this helps.

[bundler-marko]

Hi @Asma7,

Sounds good, please let me know how it goes and if there's anything else I can do for you 🙂

Regards,

Marko

[Achie070]

Have you got an update? I'am in the same situation currently...