My shopify store's domain not opening in my country, opens in european and north american countries

IsaacWarike
Visitor
1 0 1

Hello everyone, good day.

 

I created a shopify store recently and also bought and linked a domain name from a third party provider. So far, the domain won't even connect when I try to visit the url (beststore24.com is the web address). I get the below error.

 

Unable to connect

An error occurred during a connection to beststore24.com.

 

  • The site could be temporarily unavailable or too busy. Try again in a few moments.
  • If you are unable to load any pages, check your computer’s network connection.
  • If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

It's almost as if the domain name doesn't exist. But then I visit the same domain with a VPN connected to other countries like the US, Britain, Canada, Turkey and so on and it opens! I'm from Nigeria and it doesn't open in my country!

 

I've asked for help from both shopify and my domain registra and they both asked me to wait 48 hours, well it's past 48 hours now and still no progress.

 

I haven't found any help anywhere on what to do about this and my subscriptions to various services for this endeavour is running down.

 

Please Help Me. Thanks

Replies 26 (26)

StephensWorld
Shopify Expert
1324 152 324

I can confirm that "beststore24.com" is now working (just tried going to that URL, and it does bring up the Shopify store). 

 

I can also confirm that your DNS records (A-record and CNAME record) are set correctly, so there should be no other issues moving forward. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

AUST
Tourist
5 0 2

Hi @StephensWorld,

 

This issue is a general issue. My site neutriherbs.ng has been inaccessible from Nigeria without VPN since Monday.

 

Screenshot 2024-03-07 at 14.51.45.png

 

The problem persists as I realize I can't access other Shopify websites from Nigeria.

 

I still cannot access even this beststore24.com from @IsaacWarike

 Screenshot 2024-03-07 at 14.59.31.png

 

I have cleared caches, cookies, and flushed DNS several times to no avail. I have even switched domains managed by other providers like Hostinger yet to no avail. I have my DNS records (A-record and CNAME record) set correctly.

 

The problem is that you cannot simulate this error from where you are even when you try to switch your IP to Nigeria.

Seeing someone else complaining about this only gives me relief. Because I have been getting this same response from the support team that nothing is wrong with my site for 4 days now.

 

Please, can the technical team look into this as this is seriously crippling our businesses? I am so frustrated and confused. I have lost a lot of revenue. My customers on Instagram are just complaining, they can't access my site.

 

Please, can you help escalate this issue? I know if this continues you will still be getting more complaints like this.

twd
Visitor
3 0 0

Please, can the Shopify technical team look into this as this is seriously crippling our businesses?

twd
Visitor
3 0 0

@AUST  is the issue sorted for you ?

AUST
Tourist
5 0 2

No, it's not. back and forth with Shopify support they take over 12hrs to reply with nothing to show. I'm considering changing platforms from Shopify to something else

AUST
Tourist
5 0 2

Hi all,

 

My site had long been restored as you can see neutriherbs.ng neutriherbs.com.ng.

 

dcsnlag
Not applicable
2 0 0

Hi,

 

Kindly share what you did to resolve it.

I have been a shopify customer for years and this issue is not new. It happens every once in a while without store owners even knowing. The last time it happened and stayed long was late 2022.

I see your store is working and opening fine. Kindly advise on what you did to resolve ot.

Cheers.

Jeraz101
Tourist
8 0 1

Hey,

 

did you get to resolve your own issue? I am experiencing the same issue as well

Mo81
Visitor
1 0 0

Hi pls can you share how you got your store working?

Jeraz101
Tourist
8 0 1

Hey! 

we are experiencing this same issue in Nigeria atm. How did you manage to solve this issue? 

Adebola
Visitor
3 0 0

Hello. How were you able to sort this, please?

JustBOJ
Visitor
1 0 0

It seems to be a general issue. I am having the same issue with a website I am currently developing for a client, I can only access it through VPN which is not supposed to be.

mikkys
Visitor
2 0 0

Pls JustBOJ how do I reach you. I will neeed ur help on my site. inbox me 

twd
Visitor
3 0 0

Our store also thedivashop.ng is having issues only in Nigeria from Monday

 

@IsaacWarike did your issue get sorted and if so how did you sort it

dcsnlag
Not applicable
2 0 0

Hi Twd, 
What did you do to get yours resolved?

 

Adebola
Visitor
3 0 0

I can see your site is back up now. Please share how you solved this.

Imogen
Shopify Staff
1548 187 275

Hi there, @Adebola. Thank you for following up in the comments of this ongoing thread. If you'e experiencing issues with store accessibility, then please reach out to our Authenticated Support Team via our AI Assistant so we can get you authenticated, investigate this issue, and help you get it resolved.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mikkys
Visitor
2 0 0

Hello Imogen,

 

I just built a new store and got my domain, but since I linked the new domain I have not been able to access my store. it's showing can't reach this page. I have engaged Shopify help center and could not get it resolved.

Shay
Shopify Staff
2828 442 576

Hi @mikkys 

 

Can you share your store URL and the details about the error message you are seeing? I'm happy to troubleshoot this with you. 

 

You can also chat with our authenticated chat support through our Help Center for more real time troubleshooting. Just use the prompt "contact support" or "I still need help" in the AI chat window. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sccofield
Visitor
1 0 2

I am also having the same issues with my website. It's been a long back and forth with support and they don't seem to know what the issue is because its hard to replicate the issue if you are not in Nigeria.

 

My guess is that the recent ban of some crypto websites in Nigeria by the ISP has directed by NCC is the challenge. I feel one of the websites has a similar IP to shopifys server IP and thats why we are all affected. 

 

I have lost so many orders this period,  so  I am left with no other choice to migrate my website back to wordpress. Thank God I am a software developer so I don't have to pay for that. 

uberMichael
Shopify Partner
2 0 1

Hello Isaac

 

This is a quick temp fix . Unfortunately, it requires a little bit of technical knowledge. 

 

If your domain is routed through Cloudflare, what you can do is set up a Redirect rule pointing from your shopify domain name to your shopify subdomain . 

eg mystore.com -> mystore.shopify.com 

 

So when anyone goes to mystore.com ,they will be redirected and your store will still work . 

 

Also, you have to log into your shopify admin and make mystore.shopify.om primary to stop it from redirecting to mystore.com

 

At least this will stop you from bleeding customers and revenue until we figure out why MTN and Co are crazy 

 

Cheers

 

ademide
Excursionist
11 0 2

Thank you for this. I am working on it now. I am just really shocked that @Shopify would get multiple complaints regarding an issue that is crippling business for customers, and won't do anything about it.

Jeraz101
Tourist
8 0 1

Hey!

 

did did you manage to resolve your own issue? 

ademide
Excursionist
11 0 2

Yes. I used the fix recommended in this thread, and it is working for now.

Adebola
Visitor
3 0 0

Hello, could you please share a step by step guide on how you got it working?

love5
Tourist
7 0 1

- Log into Shopify, go to Domains (from Setting), change your primary domain to your .myshopify.com domain 

- Your other domain/domains should redirect to the .myshopify.com (still on the same domain page)

- Go to your hosting website and make your domain also redirect to the .myshopify.com link.

 

When people go to your url (eg, google.ng), it will redirect them to the .myshopify.com link which is accessible in Nigeria.

 

It's not a good solution but until Shopify figure out what the issue is, this will have to do.