My store does not track visits and conversions correctly

JavierPerez1
Tourist
5 0 2

Hi, since about 2 weeks ago, the amount of visits that Shopify tracks has dropped by about 80%. I think it only collects the visits that come directly. It does not track those coming from social networks or Google. This is what I find in most cases. Before I could track 9 out of 10 conversions and visits.

 

JavierPerez1_0-1708002951018.png

As you can see in the following image, this error leads to the analytics generating absurd reports, with several sales but 0% conversion.

 

 

JavierPerez1_1-1708003067643.png

Does anyone have any idea what could be happening?
I also installed the cookie warning but it still doesn't track me, besides my visits are mostly from USA and it doesn't track them either.

 

Replies 3 (3)
JavierPerez1
Tourist
5 0 2

Yes. I am online now 🙂 

JavierPerez1
Tourist
5 0 2

No, it has not affected sales. 

cavusanil
Tourist
3 0 0

i've got the same issue and found more people replying other discussions with the same issue.