my store inactive

New Member
1 0 0

Hi shopify guru's. I got my site terminated from shopify... Got shopify email terminated due to AUP violation.. my website url- please cheack and active my account. already my google merchant or ads account  suspended

I reply back but can't shopify response me back...   

Replies 2 (2)
Shopify Staff (Retired)
Shopify Staff (Retired)
388 50 63

Hi, @circln4900 

Eunice here from Shopify, thank you for posting today.

From your message, it sounds like your store has recently been locked due to an AUP violation

The only way to get your account unlocked, or understand why your account is currently locked is to respond to the email from the Trust and Safety team. It sounds like you've already done that, which is great. 

I can understand it's frustrating to wait for a response but I can assure you that a member of the Trust and Safety team will be in touch. 

Thank you for your patience.

Eunice | Social Care @ Shopify 
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New Member
6 0 0

Hey @circln4900 do you have any news, i have same problem here, two days ago