All things Shopify and commerce
This is beyond unacceptable. My store has been terminated for over 15 days, and Shopify has yet to provide a single clear reason for it. I've reached out to support more than ten times, and every single time, I get the same empty response: “we've escalated it” or “the priority team is handling it.” But it’s been over two weeks, and nothing has been done. My hard-earned money is tied up in a domain that Shopify refuses to release, effectively holding my property hostage with no explanation or resolution in sight.
This is beyond unacceptable. My store has been terminated for over 15 days, and Shopify has yet to provide a single clear reason for it. I've reached out to support more than ten times, and every single time, I get the same empty response: “we've escalated it” or “the priority team is handling it.” But it’s been over two weeks, and nothing has been done. My hard-earned money is tied up in a domain that Shopify refuses to release, effectively holding my property hostage with no explanation or resolution in sight.
I’ve made it clear to your team that I don’t even want the store anymore—I just want my domain back, the domain that I paid for. Yet all I get are empty promises and blatant disregard for the situation. This is outrageous. Shopify is a large company, yet the level of support is atrocious. If this isn’t resolved immediately, I’ll have no choice but to escalate this issue further through legal action and on public platforms to ensure others know about the appalling treatment I’ve received.
Enough is enough. Fix this now or release my domain.
Discover how to increase customer engagement on your store with articles from Shopify A...
By Jacqui Apr 23, 2025Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025