My store isn't loading on mobile.

New Member
6 0 0



For some reason my store isn't loading on my mobile phone. When I test the mobile version of my store in the customize setting, everything looks great. However, visiting the website on my phone is a totally different story. What do I need to change to have my store appear correctly on mobile devices?


thank you, 


Replies 2 (2)

Shopify Partner
5604 1261 1224

Hello @lenajewelene 


It's showing normally on my end. Pls take a look at the video ( attached ). Let me know if I miss anything.


Looking forward to your response.
Best regards,
GemPages Support Team

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1 0 0

 Hello GemPages


My store isn't loading correctly on the mobile version, even though it looks fine in the customization settings. What do I need to change to make it work properly on mobile devices? It was fine after I added new GemPages themes, but now the mobile version is loading super slow


Thank you,