My store shutdown without any reason

Valentinbdnz
New Member
1 0 0

Hello everyone,

This morning, I use a Vpn to be able to find keywords in French for the lauch of a new advertising campaigns on Google.

I currently have 3 stores linked to my LLC in the United States. When I tried to connect to my 3 stores (with the vpn in France), I got this error message: "store url is currently unavailable."

I contact the support team via chat and provide them the information from each store to verify my identity. And then I got this e-mail:

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Hello there,

Ellie here from the Risk Operations Team at Shopify. We are writing to you in regards to your account url.myshopify.com .

This email is to inform you that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I know this is not ideal, however we won't be able to help with your business.

At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants.

Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations. Once an account has been declined the decision is final.

Thank you and I wish you all the best with your business going forward!

Kind regards,

Ellie
Risk Analyst |  Shopify

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I have been a shopify customer for 3 years and have never had any problems with any of my stores. We always provide good customer support and adhere to the Shopify policy.

We are a team of ten people who have been working very hard in the stores for months and all our work is suddenly gone.

Has anyone ever been in this situation? How did you get your shops back?

Replies 2 (2)
linakkkkk
New Member
1 0 0

yes. we are same. how should we do

Shay
Shopify Staff
528 87 104

Hi @linakkkkk 

Thank you for sharing your experience here in the community forums. I understand that you may have had contact from our Risk Operations team or that your store may have been closed permanently or temporarily. This is never an ideal situation and I know this can have a big impact on your business. 

The best thing to do is to reply back to the email you have received from our Risk team or reach out to our live support to have a new ticket escalated to them for review. They are the only team that can assist with recovering your store account if you are eligible to do so. 

 

Shay | Social Care @ Shopify 
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