My Store Suspended Unexpectedly, Unsure of Reason and Resolution

[RETAKKL]

Hello everyone,

I'm reaching out because my store, Gemroyal, was unexpectedly suspended. However, I'm completely unaware of the reason behind the suspension and how to resolve this issue.

I received a notification from Shopify stating that my store was suspended, but no specific reason was provided. I have been diligently following Shopify's guidelines and using official templates without any modifications or plugins. Moreover, I haven't commenced any advertising or sales activities; I've solely been working on setting up my store and adding products.

Has anyone else experienced a similar situation? If so, could you please share how you addressed it? I would greatly appreciate any guidance or assistance you can provide. This sudden suspension has left me feeling confused and frustrated, especially after investing significant time and resources into building my store.

Thank you for your support and advice.

[AhmadSamir]

Same happened to me, i didnt even start anything or put any products !

[RETAKKL]

"Has your issue been resolved?"

[AhmadSamir]

no, I use VPN on my fone and made payment with my true billing address location I guess their system marked me fraud 

[RETAKKL]

"But why is the reason for violating the rule collecting customer information improperly? I checked, and the seventh rule is about this."

[LuisRamon]

How did you resolve the problem?

[Erin]

Hi, @RETAKKL and @AhmadSamir. There are many reasons why an account may be suspened. If you received an email from Shopify about your account being suspended it's best to reply directly to that email with any questions you have. We can't see any information about your account here over the Shopify Community so we won't have more information to share here, but we'd be happy to help if you reply to that email. The team working on your account there will be best equipped to help further. I'd also recommend double checking the email you received for any next steps explained there. Typically that email is where we would inform you of any actions needed to resolve this.

[SCoellPhoto]

I have emailed shopify two weeks ago and have no response whatsoever, I have used chat 3 times and have several tickets to which you have not offered any help, do Shopify not care about their customers and are you able to help me?

community.shopify.com/c/shopify-discussions/website-suspended-and-no-reason-given/td-p/2481924