My store terminated shopify not responding for 23 days

[laimis]

Hi everyone,
I'm reaching out because I'm feeling extremely frustrated. My Shopify store was shut down without any explanation, and it's now been 23 days since I uploaded all the requested documents to reinstate it.

I followed every instruction and provided all necessary documentation exactly as asked. Since then, I’ve tried contacting customer support four separate times. Every time they just say, “We’ll escalate this, it’s a priority,” but I never hear back. Absolutely no updates, no resolution, nothing.

Has anyone else gone through the same thing? What did you do to finally get your store back?

This is really affecting my business and I feel completely in the dark. Any advice or shared experiences would be appreciated.  Ticket ID: f2e6a103-6b7f-41a5-87e2-1c5c2ab2985c

#Shopify #ShopifySupport #ShopifyHelp #StoreShutdown #NoResponse #NeedHelp

[patojnr10]

several merchants shared that posting publicly on twitter and Linkedln and tagging @shopifysupport got them a response 24-48 hours, especially when private support has stalled. Me and someone even got a DM from a Shopify rep after making a professional but firm public post

[oladunjoye12]

Reply to the last Shopify email even automated.

Contact support again ask for a supervisor and check if it’s stuck.

Use the Legal Contact Page if no response after 48 hours.

Try @ShopifySupport on Twitter/X for faster visibility.