My store was banned and shopify stole my money?

[kamal2]

Hello! Shopify banned my store. And i have there money. So after i contacted support via chat, they said that problem was escalated to other team. But its already 2 weeks and im still not received email from them. So, SHOPIFY just stole my money? 

[PageFly-Richard]

Hi,
This is Richard at PageFly - Shopify Advanced Page Builder app.

It's understandable to feel frustrated and concerned about your situation. While I can't definitively say if Shopify has "stolen" your money, here's what I can tell you:

• Shopify's Policies: Shopify has specific policies regarding account suspensions and funds. 1 These policies typically outline the reasons for account bans (such as violating terms of service, fraudulent activity, or security concerns) and how funds are handled. 2  
  1. Your Shopify Payments Account Is On Hold: Reasons And Solutions - Mageplaza

  www.mageplaza.com

  2. Is Your Business Banned from Shopify? Here's What to Do Next - Optimum7

  www.optimum7.com
• Funds Hold: When an account is suspended, Shopify often holds funds for a period (usually 90 days) to investigate and ensure there are no outstanding charges or disputes.
• Appeal Process: While you mentioned contacting support, it's crucial to understand the appeals process. Shopify likely has a process for appealing account suspensions and requesting the release of funds.
• Communication is Key: While waiting for a response from the escalated team, continue to engage with Shopify support. Politely but firmly request updates on the status of your appeal and the expected timeline for a resolution.

Here's what you can do:

1. Review Shopify's Terms of Service: Carefully review Shopify's Terms of Service to understand the specific reasons for account suspension and the procedures for handling funds.
2. Document Everything: Keep detailed records of all communication with Shopify support, including chat logs, email correspondence, and any other relevant documentation.
3. Explore Legal Options: If you believe Shopify has acted unfairly or in violation of their own policies, you may want to consult with a lawyer specializing in e-commerce or consumer law.

Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly

[vritzka]

Been there myself. Shopify doesn't steal money, you'll get it eventually.

As long as you didn't do something really bad.

[LK34]

Have the same problem, my payouts are on hold for since 3 weeks. When I contact the chat they always say the same thing " need to be escalated " need to prioritize" "need to put as urgent"... They are useless but I keep contacting them every SINGLE day.

My friend has the same issue, since one month no news. As you and me.

Let me know if you get a reply from the Risk Support Team

Good luck!