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My store was inactivated automatically by Shopify

GeekyJocks
New Member
1 0 0

I have been trying to contact Shopify support to update the status my website but there has not been an update since 1st July. Anybody can help? I was thinking to launch my website on 1st July but was unable to do it. I have also passed the 14-day trial period and I'm disappointed with how Shopify is handling the whole ordeal.

Reply 1 (1)
Rein
Shopify Staff
Shopify Staff
272 27 37

Hi, @GeekyJocks 

 

I understand that you are having an issue whereby your store is currently unavailable. Seeing as you have reached out to support already, can you tell me how this went? 

 

What are the next steps? Generally speaking, our accounts team will check through your account and help once that initial review is performed. If you are looking for an update, reach back out to the advisor who you talked to or contact support again to ask for a follow-up chat. 

 

The direct way to talk to them would be at the help center here. 

Rein | Social Care @ Shopify 
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