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My store website no longer opens

New Member
2 0 1

Help me, please!

Can't load my online store, already a week :


In  the third-party provider the rights parameters are specified:


But, in Shopify:


why doesn't my online store open? what is the problem? Help me, please!

Replies 2 (2)
Community Moderator
Community Moderator
3259 439 814


Looking at what appears publicly for your domain, the DNS records are not showing the correct values, despite being set up correctly in your domain manager. In this case, you'd need to reach out to your domain provider directly as they can help troubleshoot this further. Once the DNS records can appear publicly then you should be able to connect your domain to your Shopify admin. You can use free tools such as MXtoolbox to check your DNS records to see if the new changes have taken effect. Keep in mind that any changes made to your DNS records can take up to 48 hours before they are successfully applied. 

Trevor | Community Moderator @ Shopify
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New Member
2 0 1

Trevor, thanks, I'll try !