We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

My stores name is being used for fraudulent charges

My stores name is being used for fraudulent charges

Robyn94
Visitor
1 0 0

I've had a few customers call our store and tell us that they have charges on their card from our store, which they've never been to or haven't been to in a long time, and when I go to look up the particular transaction it does not exist. I have looked for "skimmer" devices on my card readers and I don't see anything. This has happened about 3 times now, and every time they say something along the lines of "I was charged $11.37 but I have never been to your store" Most of our products we sell are an even number with no cents "$14.00" so the odd change that was charged doesn't make sense either! Has this happened to anyone else?? 

Reply 1 (1)

Daveedy
New Member
11 0 0

I understand how frustrating this might be but I'm here ready to help you with it, can you tell me your site domain and maybe we can have a discussion on how you can grant me access

damilare