My Website's Hero Section Disappears!

TimDono1
Excursionist
44 1 7

Hello! 

 

I'm having an issue with the Hero image on my website's homepage and could really use some help!

 

For context, my Shopify store is built on the Out Of The Sandbox Parallax Theme. Please see a link to the live website here: www.shayrdair.com.

 

The Problem

In the Shopify's Customize Editor the hero on my homepage looks like this:

 

Hero Image Intended.png

 

BUT when I load the live website, the above hero image I designed in Shopify disappears, and the second web part of my website appears as the Hero. Here's what it looks like:

 

Hero Image Unintended.png

 

Could someone please help me fix this!? It would be a huge help!

 

Thanks you for considering my request!

 

Greatly appreciate it 🙏🏻

 

-Tim

Replies 3 (3)

webwondersco
Shopify Partner
861 131 130

@TimDono1 Hope you are doing well.

 

When I load your website it looks perfect on my side.

Web Wonders | Shopify Partner | Connect here!
- Question answered? Mark as Accepted Solution, reply helpful? Click Like
- Hire me, if you want to design, re-design, develop a store, or make changes to the pre-built store.
- Coffee Tip? 🙂
TimDono1
Excursionist
44 1 7

@webwondersco Strange! I have multiple people who have showed me the website on their phones - sometimes the hero image appears and other times it doesn't. Could it potentially be a caching issue? 

webwondersco
Shopify Partner
861 131 130

@TimDono1 Possible.

 

Try by clearing your browser cache and cookies.

Web Wonders | Shopify Partner | Connect here!
- Question answered? Mark as Accepted Solution, reply helpful? Click Like
- Hire me, if you want to design, re-design, develop a store, or make changes to the pre-built store.
- Coffee Tip? 🙂