Mysterious charge from Shopify for 238.

Nonsense2020
Visitor
1 0 0

my son is 15 years of age. He signed up for a Shopify account the deal, one dollar for three months. And now he’s being charged by Shopify $238. The charge keeps getting denied because he doesn’t have that much money in his bank account. He canceled his Shopify account but we are still left confused as to what is happening. And I can’t contact anyone from Shopify

Reply 1 (1)

Sophia
Shopify Staff
1659 107 216

Hello!

 

Thank you for bringing this to our attention. The offer of $1/month for the first 3 months after the free trial ends is available on the Starter, Basic, Shopify, and Advanced plans

 

If this charge is part of your son's Shopify bill, he will have received an email about the bill where you can view a breakdown of the charges.

 

Do you know when the store was created? This can help us determine whether the offer was valid at that time.

Sophia | Social Care @ Shopify 
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