Narrative Theme - Video is not playing in mobile mode

Solved
GDLT
Tourist
9 0 0

Hi,

 

We're using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode.

Would appreciate any input on this.

TIA

Accepted Solution (1)
Visely-Team
Shopify Partner
1843 210 420

This is an accepted solution.

Your store is password protected. Can you share a preview URL?

 

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog

View solution in original post

Replies 59 (59)
Chris_NICSTAND
Visitor
1 0 0

Hey there- Ive the same problem but couldn't find a solution. Can you help me out? 
Nicstand.com

pw: asdfghjk

JEnander
New Member
7 0 0

Hey Chris, 

 

I see you found a solution and playing video on your store now? How did you manage?

 

//Johan

hellquake
Tourist
7 0 8

I found a solution for this issue, it does require code changes in 3 files. 

Couple of notes before making these changes:

  1.  Duplicate or make a copy and save the files you are changing so you always have the original.
  2.  If you change the screen size from desktop to mobile or visa versa you will notice around the 749px mark it reloads the video. This is do to it hitting the mobile size and where it normally would stop showing the video. I don't think most people will run into this, but wanted to make sure you all knew this in advance. 
  3. In the theme.js file where a lot of the work is done. I added the entire section that I changed some of the code in, that way you could copy and paste the whole section of code. I also tried to add comments to the places where I added the video code so you would know what I added.

Code Changes

In the theme.scss.liquid file comment out or delete the media query for the 'slideshow__video iframe'

.slideshow__video,
.slideshow__video iframe {
  opacity: 0;
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 101%;
  visibility: hidden;
  transition: $transition-slideshow;
  pointer-events: none;

  .slideshow--adapt & {
    min-height: 56.25vw;
  }

/*    @include media-query($small) {
    display: none;
  } 
 */

 

Next move to the theme.js file. This is where the heavy lifting is. What is happening is on mobile it is not initializing the call to load and play the video, so we need to add the code for that. All I did was grab the code that is loading and playing the video from the "Slideshow Desktop Extension" starting on line number 7173 and put it in the "Mobile Desktop Extension" starting on line number 7705. Below is the entire code block of the "Slideshow Mobile Extension" so you can copy this and completely replace that area. 

Start on line number 7173 and go to 8195. 

/*

Slideshow Mobile Extension
--------------------------------------------------------------------------------
Manages all the mobile behaviour of the home page slideshow


Events
------------

Name: slideshow_mobile_init_start
Description: Fired before the mobile slideshow begins to initialize
Payload: none

Name: slideshow_mobile_init_done
Description: Fired when the mobile slideshow is done initializing
Payload: none

Name: slideshow_mobile_destroy
Description: Fired when the mobile slideshow is destroyed
Payload: none

Name: slideshow_set_slide
Description: Fired when the user selects a specific slide
Payload: { number } Index of the slide being displayed

Name: slideshow_previous_slide
Description: Fired when the user selects the previous slide
Payload: { number } Index of the slide being displayed

Name: slideshow_next_slide
Description: Fired when the user selects the next slide
Payload: { number } Index of the slide being displayed

---Added the below for informational purposes---
Name: slideshow_video_load
Description: Fired when a video is being loaded in the slideshow
Payload: { object } Video player DOM object

Name: slideshow_video_loaded
Description: Fired when the video is done loading in the slideshow
Payload: { object } Video player DOM object
*/

var selectors$28 = {
  button: '.slideshow__button',
  buttons: '.slideshow__buttons',
  ctaMultipleSlides: '.slideshow__button-cta--multiple',
  ctaSingleSlide: '.slideshow__button-cta-single',
  label: '.slideshow__button-label',
  mobileTextContainer: '.slideshow__text-container-mobile',
  mobileTextContent: '.slideshow__text-content-mobile',
  navigationButtons: '[data-slider-navigation]',
  nextButton: '[data-slider-navigation-next]',
  previousButton: '[data-slider-navigation-previous]',
  slide: '.slideshow__slide',
  slideshow: '.slideshow',
  indicatorDots: '.slideshow__indicator',
  //Added video variable
  video: '.slideshow__video'
};

var classes$25 = {
  buttonActive: 'slideshow__button--active',
  dotActive: 'slideshow__indicator--active',
  linkActive: 'slideshow__button--link',
  slideActive: 'slideshow__slide--active',
  slideActiveTransitioning: 'slideshow__slide--transitioning',
  navigationNoFocus: 'slideshow__navigation-item--no-focus',
  //Added video classes
  videoLoaded: 'slideshow__video--loaded',
  videoPaused: 'slideshow__video--paused'
};

var slideshowMobile = {
  initMobileSlideshow: function() {
    this.trigger('slideshow_mobile_init_start');

    this.$slideshow = $(selectors$28.slideshow, this.$container);
    //Added slide for videos
    this.$slide = $(selectors$28.slide, this.$container);
    this.$buttons = $(selectors$28.buttons, this.$container);
    this.$button = $(selectors$28.button, this.$container);
    this.$navigationButtons = $(selectors$28.navigationButtons, this.$container);
    this.$ctaMultipleSlides = $(selectors$28.ctaMultipleSlides, this.$container);
    this.$ctaSingleSlide = $(selectors$28.ctaSingleSlide, this.$container);
    this.$indicatorDots = $(selectors$28.indicatorDots, this.$container);
    this.$mobileTextContainer = $(
      selectors$28.mobileTextContainer,
      this.$container
    );
    this.$mobileTextContent = $(selectors$28.mobileTextContent, this.$container);

    this.mobileSlideshow = true;
    this.currentMobileSlide = 0;
    this.totalSlides = this.$buttons.data('count');
    //Added players for videos
    this.players = [];
    this.xPosition = 0;
    this.mobileSlideshowNamespace = '.mobileSlideshow';

    // The header is above the slideshow in the iOS editor, so we need to
    // reduce it's height by the height of the header.
    if ($('html').hasClass('is-ios') && Shopify.designMode) {
      this.$slideshow.css('height', '-=60px');
    }

    this.on(
      'click keyup' + this.mobileSlideshowNamespace,
      selectors$28.indicatorDots,
      this._onClickIndicatorDot.bind(this)
    );
    this.on(
      'click keyup' + this.mobileSlideshowNamespace,
      selectors$28.previousButton,
      this._previousSlideMobile.bind(this)
    );
    this.on(
      'click keyup' + this.mobileSlideshowNamespace,
      selectors$28.nextButton,
      this._nextSlideMobile.bind(this)
    );
    this.on(
      'keydown' + this.mobileSlideshowNamespace,
      this._addKeyBindingsMobile.bind(this)
    );

    if (this.totalSlides > 1) {
      this.hammertime = new Hammer(this.$container[0]);

      // Import swipe gestures and only allow these two events
      this.hammertime
        .on('swipeleft', this._nextSlideMobile.bind(this))
        .on('swiperight', this._previousSlideMobile.bind(this));
    }

    this.$button.first().addClass(classes$25.buttonActive);

    utils.promiseStylesheet().then(
      function() {
        this._setSlideMobile(0);
        this._setMobileText(0);
        this._setSlideshowA11y();
        this.trigger('slideshow_mobile_init_done');
      }.bind(this)
    );
  },

  destroyMobileSlideshow: function() {
    this.trigger('slideshow_mobile_destroy');

    this.mobileSlideshow = false;
    this.$container.off(this.mobileSlideshowNamespace);

    if (this.totalSlides > 1) {
      this.hammertime.destroy();
    }
    
    //Added the loop for videos
    // Loop over every video slide that is found as part of this.players
    // and explicitly call the YouTube and/or Vimeo destroy method
    // depending on the type of video player.
    for (var key in this.players) {
      if (!this.players.hasOwnProperty(key)) return;

      var player = this.players[key];

      if (typeof player.destroy === 'function') {
        player.destroy();
      } else if (typeof player.unload === 'function') {
        player.unload();
      }
    }

    //This is part of the loop code added
    this.players = [];
  },

  _onClickIndicatorDot: function(evt) {
    var $indicatorDot = $(evt.target);
    var index = $indicatorDot.data('slide-index');

    evt.preventDefault();

    if (
      evt.type === 'keyup' &&
      !(
        evt.keyCode === utils.keyboardKeys.ENTER ||
        evt.keyCode === utils.keyboardKeys.SPACE
      )
    )
      return;

    this._setSlideMobile(index);

    if (evt.type === 'keyup' || evt.detail === 0) {
      this.$slideshow.focus();
    }
  },

  _addKeyBindingsMobile: function(evt) {
    if (evt.which === utils.keyboardKeys.LEFTARROW) {
      this._previousSlideMobile(evt);
    } else if (evt.which === utils.keyboardKeys.RIGHTARROW) {
      this._nextSlideMobile(evt);
    }
  },

  _previousSlideMobile: function(evt) {
    if (evt.type === 'click') {
      $(evt.target).addClass(classes$25.navigationNoFocus);
    }
    if (
      (evt.type === 'keyup' &&
        !(
          evt.keyCode === utils.keyboardKeys.ENTER ||
          evt.keyCode === utils.keyboardKeys.SPACE
        )) ||
      this.currentMobileSlide === 0
    ) {
      return;
    }

    this._setSlideMobile(this.currentMobileSlide - 1);
  },

  _nextSlideMobile: function(evt) {
    if (evt.type === 'click') {
      $(evt.target).addClass(classes$25.navigationNoFocus);
    }
    if (
      (evt.type === 'keyup' &&
        !(
          evt.keyCode === utils.keyboardKeys.ENTER ||
          evt.keyCode === utils.keyboardKeys.SPACE
        )) ||
      this.currentMobileSlide === this.totalSlides - 1
    ) {
      return;
    }

    this._setSlideMobile(this.currentMobileSlide + 1);
  },

  _setSlideMobile: function(slideIndex) {
    //Added these variables and the if statement 
    var $currentSlide = this.$slide.eq(this.currentDesktopSlide);
    var $nextSlide = this.$slide.eq(slideIndex);
    var $video = $nextSlide.find(selectors$27.video);

    // We call _loadVideo() before we check to see if
    // this.currentDesktopSlide === slideIndex (below). This would never fire
    // on initial load if it was after the condition below since 0 === 0
    // would return true.
    if ($video.length) {
      this._loadVideo($video, $nextSlide);
    }
    //Everything above this was added
    
    if (this.currentMobileSlide === slideIndex) return;

    this.xPosition = slideIndex * 50;

    this.$buttons.css({
      transform: 'translate3d(-' + this.xPosition + '%, 0, 0)'
    });

    this._setActiveStates(slideIndex);
    this._setSlideA11y(slideIndex);
    this._setMobileText(slideIndex);

    this.currentMobileSlide = slideIndex;

    this.trigger('slideshow_set_slide', [slideIndex]);

    this.$navigationButtons.attr('disabled', false);

    if (this.currentMobileSlide === 0) {
      this.$navigationButtons
        .filter(selectors$28.previousButton)
        .attr('disabled', true);
    }

    if (this.currentMobileSlide === this.totalSlides - 1) {
      this.$navigationButtons
        .not(selectors$28.previousButton)
        .attr('disabled', true);
    }

    if (this.currentMobileSlide - 1 >= 0) {
      this.trigger('slideshow_previous_slide', [slideIndex - 1]);
    }

    if (this.currentMobileSlide + 1 < this.totalSlides) {
      this.trigger('slideshow_next_slide', [slideIndex + 1]);
    }
  },
	
  //Added _loadVideo method
   _loadVideo: function($video, $slide) {
     this.$video = $video;

     this.trigger('slideshow_video_load', [$video[0]]);

     return this._promiseVideo().then(
       function() {
         $slide.addClass(classes$24.videoLoaded);
         $slide.find(selectors$27.pauseButton).prop('disabled', false);
         this.trigger('slideshow_video_loaded', [$video[0]]);
       }.bind(this)
     );
   },

  //Added _promiseVideo method
  _promiseVideo: function() {
    var playerType = this.$video.attr('data-video-type');
    var promiseVideoPlayer;

    if (playerType === 'youtube') {
      promiseVideoPlayer = this._loadYoutubePlayer();
      this.$video.attr('tabindex', '-1');
    } else if (playerType === 'vimeo') {
      promiseVideoPlayer = this._loadVimeoPlayer();
      this.$video.find('iframe').attr('tabindex', '-1');
    }

    return promiseVideoPlayer;
  },

  //Added _loadYoutubePlayer method
  _loadYoutubePlayer: function() {
    var blockId = this.$video.attr('data-block-id');
    var videoId = this.$video.attr('data-video-id');

    return youtube
      .promisePlayer(this.$video[0], {
        videoId: videoId,
        ratio: 16 / 9,
        playerVars: {
          // eslint-disable-next-line camelcase
          iv_load_policy: 3,
          modestbranding: 1,
          autoplay: 0,
          controls: 0,
          showinfo: 0,
          wmode: 'opaque',
          branding: 0,
          autohide: 0,
          rel: 0
        },
        events: {
          onStateChange: function(evt) {
            // Video has ended, loop back to beginning
            if (evt.data === 0) {
              this.players[blockId].seekTo(0);
            }
          }.bind(this)
        }
      })
      .then(
        function(player) {
          this.players[blockId] = player;
          player.playVideo().mute();
          // The video will not play if the iframe is set to visibility: hidden
          // Need to set it seperately from other styles in order to resolve the promise
          $(player.a).css('visibility', 'visible');
          // set player to visible
          return $.Deferred(function(defer) {
            player.addEventListener('onStateChange', function(evt) {
              // Only resolve the promise if the video is playing
              if (evt.data === 1) {
                defer.resolve();
              }
            });
          });
        }.bind(this)
      );
  },

  //Added _loadVimeoPlayer method
  _loadVimeoPlayer: function() {
    var blockId = this.$video.attr('data-block-id');
    var videoId = this.$video.attr('data-video-id');

    return vimeo
      .promisePlayer(this.$video[0], {
        id: videoId,
        loop: true,
        // This property isn't reliable. The user might see the Vimeo playbar flash
        // as the video begins to play.
        playbar: false,
        background: true
      })
      .then(
        function(player) {
          this.players[blockId] = player;
          player.play();
          player.setVolume(0);

          return $.Deferred(function(defer) {
            player.on('loaded', function() {
              defer.resolve();
            });
          });
        }.bind(this)
      );
  },

  _setActiveStates: function(slideIndex) {
    this.$slide = this.$slide || $(selectors$28.slide, this.$container); // eslint-disable-line shopify/jquery-dollar-sign-reference
    this.$button = this.$button || $(selectors$28.button, this.$container); // eslint-disable-line shopify/jquery-dollar-sign-reference
    this.$dot = this.$dot || $(selectors$28.indicatorDots, this.$container); // eslint-disable-line shopify/jquery-dollar-sign-reference

    var $currentSlide = this.$slide.eq(this.currentMobileSlide);
    var $nextSlide = this.$slide.eq(slideIndex);

    $nextSlide.addClass(classes$25.slideActive).attr('aria-hidden', false);
    $currentSlide.addClass(classes$25.slideActiveTransitioning);

    utils.promiseTransitionEnd($nextSlide).then(function() {
      $currentSlide
        .removeClass(classes$25.slideActive)
        .removeClass(classes$25.slideActiveTransitioning)
        .attr('aria-hidden', true);
    });

    this.$button.removeClass(classes$25.buttonActive);

    this.$button.eq(slideIndex).addClass(classes$25.buttonActive);

    this.$dot.removeClass(classes$25.dotActive);
    this.$dot.eq(slideIndex).addClass(classes$25.dotActive);
  },

  _setSlideshowA11y: function() {
    this.$labels = this.$labels || this.$button.find(selectors$28.label); // eslint-disable-line shopify/jquery-dollar-sign-reference
    this.$ctaSingleSlide =
      this.$ctaSingleSlide || this.$button.find(selectors$28.ctaSingleSlide); // eslint-disable-line shopify/jquery-dollar-sign-reference

    this.$ctaSingleSlide.attr('tabindex', '0');
    this.$labels.attr('tabindex', '-1');
    this._setSlideA11y(0);

    $.each(
      this.$indicatorDots,
      function(index, indicatorDot) {
        $(indicatorDot).attr({
          'aria-controls': 'Slide' + index
        });
      }.bind(this)
    );
  },

  _setSlideA11y: function(slideIndex) {
    var $button = this.$button.eq(slideIndex);

    this.$ctasMultipleSlides =
      this.$ctasMultipleSlides ||
      this.$button.find(selectors$28.ctaMultipleSlides); // eslint-disable-line shopify/jquery-dollar-sign-reference

    if (this.$ctasMultipleSlides) {
      this.$ctasMultipleSlides.attr('tabindex', '-1');

      // All slide titles are tabbable. If the currently active button has a CTA
      // link, the CTA link becomes tabbable as well.
      if ($button.hasClass(classes$25.linkActive)) {
        this.$ctasMultipleSlides.eq(slideIndex).attr('tabindex', '0');
      }
    }

    $.each(
      this.$indicatorDots,
      function(index, indicatorDot) {
        $(indicatorDot).attr({
          'aria-label': this._slideLabel(slideIndex, index),
          'aria-current': slideIndex === index ? true : false
        });
      }.bind(this)
    );
  },

  _setMobileText: function(slideIndex) {
    var $currentTextContent = this.$mobileTextContent.eq(slideIndex);
    this.$ctaSingleSlide =
      this.$ctaSingleSlide || this.$button.find(selectors$28.ctaSingleSlide); // eslint-disable-line shopify/jquery-dollar-sign-reference

    if (this.$ctaSingleSlide.length) {
      // Adjust for buttons with labels on multiple lines.
      var paddingAdjustment =
        (this.$ctaSingleSlide.outerHeight() - 50) / 2 + 40;
      this.$mobileTextContent.css('padding-top', paddingAdjustment + 'px');
    }

    this.$mobileTextContent.hide();
    $currentTextContent.show();
  },

  _slideLabel: function(activeSlideIndex, currentIndex) {
    var label =
      activeSlideIndex === currentIndex
        ? theme.strings.slideshow.activeSlideA11yString
        : theme.strings.slideshow.loadSlideA11yString;

    return label.replace('[slide_number]', currentIndex + 1);
  }
};

  

Finally, we need to actually use the theme.js file. Right now your website is using the minimized version of theme.js called theme.min.js. The minimized version doesn't have the changes we just made. In your theme.liquid file go to line 90 and replace 'theme.min.js' with 'theme.js'. Line 90 should look like this:

  <script src="{{ 'theme.js' | asset_url }}" defer="defer"></script>

  

Your featured slider video should now be working on mobile. 

After these changes I did notice that on desktop the play/pause button always showed and we did not want that as we wanted the video to be on repeat. So if this happens to you here is how to fix it. Go to the theme.scss.liquid file and add a 'display:none' to the 'slideshow__play-button'. Starting at line 6115 should look like the below:

.slideshow__play-button {
  display: none;
  opacity: 0;
  position: relative;
  margin: 0 auto;
  height: 50px;
  width: 50px;
  padding: 0;
  transition: transform 0.5s ease;

 

I hope this helps. I tried to make it as straightforward as possible. 

-hellquake

JeffAbney
Visitor
1 0 0

Amazing. Perfect. Thanks for the solution. This some real hero stuff.

Elza1
Visitor
1 0 0

The issue with the theme, in this case, is that the source code includes a rule to support video play-back only past a certain screen width threshold. If the screen of the mobile device is narrower than that minimum size, then the video does not play, and instead, you get your chosen thumbnail displayed. I believe the set minimum width was 749 points. Tablets would pass the threshold, phones in vertical view would not. They do if you rotate your screen, but that might as well distort the page's proportions. We've just looked at this and I can't give you any code snippets to fix it, but if you know which parts of the source code to look at, you might be able to figure out how to bypass or rewrite the rule. 

devy0425
Visitor
1 0 0

 So nobody has a solution for this? I was following other forum suggestions and was able to put a code that lets the video play regardless of screen size but then I could not edit the screen width. Can anyone help with resizing?

thespartner
New Member
5 0 0

Hi 

Please assist if you can - I have this same issue.

Thanks

Eric

Visely-Team
Shopify Partner
1843 210 420

@thespartner what's your store URL?

 

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
thespartner
New Member
5 0 0
www.thespartner.com, password "thespartner", thanks
Visely-Team
Shopify Partner
1843 210 420

@thespartner this is done by intention and the video is hidden through CSS on mobile devices and an overlay image is displayed instead.

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
guddy7
Visitor
1 0 0

Hi @Visely-Team,

I have the same problem and I can see that the iframe section is hidden when changing from 800x600 window to a mobile one.

However, I don't know which lines should I change on my theme.scss.liquid.

Could you help me?

Best regards,

Alex

CopelandAudio
Tourist
8 0 2

Hi , I'm having the same issue, could you please help ? Many thanks

Visely-Team
Shopify Partner
1843 210 420

@CopelandAudio what's your store URL.

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
CopelandAudio
Tourist
8 0 2

store URL is copeland-audio.myshopify.com 

Password: Estilla01 

Thanks a lot !

CopelandAudio
Tourist
8 0 2
Visely-Team
Shopify Partner
1843 210 420

@CopelandAudio the video is not displayed by intention and not as a result of an issue. You might want to reach out to the theme developer support.

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
CopelandAudio
Tourist
8 0 2

@Visely-Team thanks for getting back. Yes, I am aware of that, but I would like it to be displayed. Do you maybe know what exactly do I need to change in the code so it displays? Thanks.

aradhanab
Visitor
3 0 0

Hi! 

I am having the same problem, the video will not play on the mobile mode and I will be going live tomorrow. 

 

Please can you help, thank you!! 

 

www.kacchi.co.uk

braith

youreventdeco
Visitor
1 0 0

Hi I have the same problem - Narrative Theme - Video is nor playing in mobile mode & I want to hide in the background the play button of the video slide

can you help?

www.youreventdeco.com

alexfrancis
Visitor
1 0 0

You can remove the play/pause button simply by removing it from the slidewhow.liquid source file.

 

Hope this helps 🙂

 

P.S did you work out how to override the setting and get video play in mobile portrait mode?

 

 

ReubenC
Excursionist
15 0 1

how did you manage to get the video onto mobile view there isnt an option for me

Ourbabyspace
Visitor
2 0 0

I’m having the same issue

Ourbabyspace
Visitor
2 0 0

I converted to Vimeo, compressed the video and also pasted the link from my video upload to my shopify. Auto play doesn’t appear. 

gentillyJeaux
Visitor
1 0 0

Did it work?

 

vivleblanc
Visitor
1 0 0

Same problem over here not sure how to solve it