Need a refund on subscription

Firedude1920
Visitor
1 0 0

I am freaking out right now Shopify just charged $41 on my account. I never agreed to a subscription and I don’t know what to do. I need a refund please help me.

Replies 3 (3)

robert2001b
Visitor
1 0 0

Verify if the charge is indeed from Shopify. Sometimes, charges may appear under different names or abbreviations. Look for any confirmation emails or invoices related to this charge. 

Shay
Shopify Staff
2902 451 591

Hey there @Firedude1920 

 

If you signed up for a free trial at any time, then you may have also chosen a paid plan to continue with the store once the trial was over. You can connect with our live chat support team for assistance in deactivating the store and seeing if you are eligible for a refund. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

 

If you never opened a trial store or signed up for Shopify services then there is a risk that your card has been compromised. I recommend contacting your bank to report the charge as fraudulent and close the card. 

Shay | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

HAPOApps
Tourist
14 1 1

Hello @Firedude1920 ,

 

This is the HAPO Apps Team. Regarding your issue, I suggest you double-check everything from your paid plan, subscription, to your payment cards to ensure there are no misunderstandings first. If there's any invalid information, you won't be able to get a refund.

 

Once you've verified everything and are certain that you haven't set up anything incorrectly, please contact the Shopify Support Team for assistance. If you've followed all of Shopify's policies and regulations, you should be eligible for a refund. Best of luck!

If you found my answer helpful, please let me know by giving a thumbs-up or marking it as a solution.

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