Need a Refund

1 0 0

I closed my store today because I have not used my account at all. I do not have the time to set up my store or manage it at this time and would like to request a full refund for the amount I was just charged. I have attempted to contact customer service and have had no luck. Every link I click on it says it is temporarily unavailable. Please advise what I need to do to get the refund request processed as soon as possible. Thank you.

Reply 1 (1)

Shopify Staff
1070 96 191

Hi, @XCarr 


Greetings, and thanks for posting.


We're sorry to hear you haven't been able to run your store. In the future, feel free to reach out to us for advice, or links to our free courses that could help!

To close your account, simply head to Settings > Plans & Permissions > Close Store and follow the prompts on the screen. Once the account is closed you will need to speak to our live Support Advisors via the Help Center to request a refund. Simply use the chat bot on the right hand side of the screen to request an advisor who will be able to escalate there request.


Best of luck!

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog