Re: Outsource Customer Service & Apps

Need recommendations for outsourcing customer service and self-help apps?

Jeffrey_Shelton
Tourist
25 0 1

We are looking for help with our customer service team. I am hoping to both self automate customer service by allowing customers to take actions themselves and outsource front line customer support and contact to a company that specializes in service quality. 

Are there any good companies that charge on a per ticket basis? Do we possibly look for someone on Fivrr to handle a few emails and live chats throughout the day? I find a few companies on Google but am having trouble finding anyone with any experience with outsourcing their customer support. Primarily we would like a company that we can scale up with.

Also, what apps does everyone like to help customers find answers themselves and take actions on their orders? We like Orderify and are setting up ReAmaze to help customers get the questions and service they need without having to contact someone?

Replies 5 (5)

VitaF
Shopify Partner
159 2 28

Hey @Jeffrey_Shelton! To answer the question about apps, I can actually recommend HelpCenter which is also one of the leading apps in customer service. It has such features as an FAQ builder, help desk ticketing system, and allows you to add a live chat to your store. I see that you’re interested in something like FAQ page particularly that can help customers find the answers themselves. With HelpCenter you can create one in more or less 10 minutes since it comes with pre-made templates, yet you can fully customize them all. And the final result looks really good, so would highly recommend!

Helpcenterapp
TyGivens
Visitor
2 0 0

Hey @Jeffrey_Shelton , you can check out The Workforce Pro. They help companies set up and scale customer experience operations (internal or outsourced), it’s all done for you. Ideally, your systems should integrate, and setting them up separately will be disastrous in the long run.

They can help with tool selection and implementation, user training, Help Center design and policies. Even if you outsource, you’ll need all of these things done for you. Call 310-844-1172 or email info@theworkforcepro.com

Good luck!

inboundcalceter
Visitor
1 0 0

Hey @Jeffrey_Shelton, TalkAgent takes care of setting up and scaling customer experience operations for businesses. Setting up your systems individually will be detrimental in the long run because they should ideally integrate. They will also assist with user training and tool implementation. You can visit our page TalkAgent also services with realtime Live Chat Service with out 24/7 active agents. 

Johnlowsg2021
Visitor
1 0 0

@Jeffrey_Shelton Hi Jeffrey, quick follow up - do you have any luck finding a good outsource customer service with a reasonable charge? I talked to a few vendors searched on Google and their pricing is quite expensive. Thank you!

paujur
Visitor
3 0 0

Hello Jeffrey,

 

I think Dedication Agents may be exactly what you're looking for. They can scale up and down as you need and can be setup very quickly. They now also have an AI option.

 

Cheers,

Paul