Never recieved order, store not responding after two months

[amosa]

I have made a purchase 2 months ago, store hasnt been responsive since, even on their instagram. I have never recieved and order and am trying to recieve a refund without success. 

Please advise.

[Bundler-Manuel]

Hey there @amosa get in touch with Shopify customer support as soon as you can with evidence of the transactions between you and the store in question as well as their URL link and any other necessary details. I wish you the best!

[amosa]

Thanks for the quick reply!

Opened a complaint with shopifiy a couple weeks ago and provided all the neccessary data, havent recieved a response yet.