Never recieved order, store not responding after two months

Never recieved order, store not responding after two months

amosa
Visitor
2 0 0

I have made a purchase 2 months ago, store hasnt been responsive since, even on their instagram. I have never recieved and order and am trying to recieve a refund without success. 

Please advise.

Replies 2 (2)

Bundler-Manuel
Explorer
260 17 33

Hey there @amosa get in touch with Shopify customer support as soon as you can with evidence of the transactions between you and the store in question as well as their URL link and any other necessary details. I wish you the best!

Emmanuel
Please let me know if it works by marking it as a solution!
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amosa
Visitor
2 0 0

Thanks for the quick reply!

 

Opened a complaint with shopifiy a couple weeks ago and provided all the neccessary data, havent recieved a response yet.