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Shopify Staff
Shopify Staff
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Hey @krimbach,

Have you ever had an account with Shopify? If you are being charged $9 per month, this sounds like our Lite Plan which is designed for merchants who are looking to sell in-person (via POS lite) or add a buy button to their existing website.

The next step would be to contact our support team directly so we can look into the charge and locate exactly where it's coming from. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit to create a support request.

If you are unable to log in, you can choose the "Continue without logging in" option at the start and continue through the same process:


Since contacting our support team is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
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