New Customer Account set up CNAME

New Customer Account set up CNAME

3 0 6

Talked with our host GODADDY and SHOPIFY. Was trying to migrate to new customer account set-up.

Was told to create "CNAME" with "www " with ""

Doesn't work.

ERROR- already have 1 CNAME with www which points to my shopify domain ""

Anyone have luck?

Replies 2 (2)

Shopify Partner
495 55 100

Hmmm, what is the actual "CNAME" record that Shopify instructed you to add to your domain DNS?

Because from what you are saying it seems you have already set up the record for "www" with ""

and when I visit I am forwarded to the domain:

So from my side of things, if is your store, then everything looks to be setup correctly. 

Both and work for me. 

"www" is really just a relic of old. So if everything is working, I wouldn't really spend too much time on this. 

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Shopify Partner
691 86 98

Hi @Michael_Alon ,
This is Theodore from PageFly - Shopify Page Builder App.

Your Shopify store migration hit a CNAME snag! Here's how to fix it:

You have a CNAME record for www pointing to your old Shopify domain ( This conflicts with the new store setup.

The Solution:

  1. Deactivate Old Store (Optional): Contact Shopify support to deactivate the old store if you're sure you don't need it anymore.
  2. Update CNAME in GoDaddy:
    • Login to GoDaddy DNS management.
    • Find the CNAME record for www.
    • Option 1 (Keep Old Store): Update it to point to the new store's domain (provided by Shopify).
    • Option 2 (Migrate Fully): Delete the CNAME record.
  3. Wait for Propagation: Allow up to 48 hours for DNS changes to take effect.


Best regards,
Theodore | PageFly


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