New customer message

New Member
18 0 0

Hello! I receive emails saying that I have a message from a customer through a form I have on my shop ( But I cannotScreenshot 2023-03-14 at 14.17.08.png find the messages and, therefore, respond to them. Does someone know where I can find them? 


Thank you!


Reply 1 (1)
Shopify Partner
413 41 109

Hi @Anna65,


the messages submitted through the contact form on the contact page are sent to your store's Sender email address (unless you use an app or any integration that would do differently).


This means that the message was sent to your email and now you can reply to the received email via your email. Learn more about the contact page/form in this helper article.


Hope this helps!



Send me a link to your store to and I'll help you out.
For more info what I do, visit my agency website or my personal website