New customer profile without order or account

TDRNovelties
Visitor
3 0 0

Hello, I have the contact information for a "new customer" that has not created an account or placed an order. They have not subscribed to a mailing list, and there was no abandoned cart. In their profile, the only event on the timeline is "Online Store created this customer."

 

Our site is only set up for Canadian shipping. Our checkout only has the drop-down option for Canada as the country, and we do not have a space to enter a phone number. But this customer account has a full United States address and includes a phone number.

 

Google Analytics shows this customer only viewed one page - they landed on a product from a search, viewed it for 17 seconds, and left the site again.


How could this information have been collected?

Replies 4 (4)
TDRNovelties
Visitor
3 0 0

No. We do not have anywhere to enter an address on our contact form. 

TDRNovelties
Visitor
3 0 0

Checkout.jpg

I'm not sure where you're saying this could be added in shipping. We do not have a field to enter a phone number, and a United States address can't be entered as only a province can be selected, not a state. 

golferlane22
Visitor
2 0 0

I'm having this same issue as well. Dozens of new customers created with information that does not make any sense and no visits to our site. 

Ollie
Shopify Staff
2329 454 397

Hey @golferlane22

 

Thanks for reaching out. 

 

Looking into this, customer profiles in your Shopify admin can be created automatically due to the following reasons:

 

1) The customer placed an order on your store.

2) The customer has added items to their cart but has not completed the checkout process. (This would result in an abandoned checkout which can be viewed by navigating to Orders > Abandoned checkouts.)

3) They have signed up or subscribed to your newsletter. This can allow you to collect customer emails for any email marketing you may do in the future.

4) The customer has created an account from the storefront.

5) You have created the customer profile on behalf of the customer, which can be done by importing a customer list.

 

Let us know what you think. 

Ollie | Social Care @ Shopify 
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